Governance Case Handler

Polfed; Leatherhead; Hybrid; GBP 40,000 - 47,000; Full time

Job summary

A governance organization is looking for a Governance Case Handler to manage and investigate governance complaints across England & Wales. In this fixed-term contract role, you will oversee allocated cases, support management with case triaging, and maintain internal relationships while ensuring compliance with processes and best practices. The position offers a competitive salary of £40,000 - £46,500 per year, along with various employee benefits including hybrid working options and professional development support.

Benefits

Competitive salary

Flexible working

Hybrid working

Enhanced pension contribution

Enhanced leave

Employee assistance program

Onsite free lunches and refreshments

Free onsite gym

Free onsite parking

26 days holiday

Mental health clinics

Support for continuous professional development

Employee discounts

Responsibilities

• Managing and progressing a portfolio of allocated cases through the Governance case journey.
• Supporting the Governance Case Manager in triaging new cases and managing case files.
• Providing case management and related support services to senior management and decision-makers.
• Working effectively with stakeholders to manage internal and external relationships.

Skills

Experience of managing multiple complaints of a challenging nature

Able to work confidentiality and manage a range of investigations

Excellent communication skills

Previous experience of pulling reports and analysing data

Competent with Microsoft suite

Intermediate user in Excel

Job description

Governance Case Handler

Application Deadline: 23 February 2026

Department: Governance

Employment Type: Fixed Term Contract

Location: HQ - Leatherhead

Reporting To: Governance Case Manager

Compensation: £40,000 - £46,500 / year

Description

As the Governance Case Handler, you will be responsible for governance complaints relating to Federation Representatives across England & Wales. Reporting into the Governance Case Manager, you will oversee allocated complaints cases and ensuring appropriate investigation of cases. This is a 12 month fixed term contract, covering maternity leave.

Key Responsibilities

• Managing and progressing a portfolio of allocated cases through the Governance case journey in accordance to Appendix 9 of the Police Federation Rules, and in line with relevant processes and best practice guidelines
• Support the Governance Case Manager in triaging new cases, conducting conflict checks, writing draft reports, drafting letters, managing case files, and collating information for bundles for panels, court proceedings and appeals
• Providing case management and related support services to the Senior Governance Manager and Governance Case Manager, other committees and decision-makers, as needed
• Working effectively and proactively with the team’s stakeholders, including committee members, taking responsibility for managing internal and external relationships
• Review and provide status reports of allocated live cases and case pipelines
• Contributing to the continuous improvement of internal processes and procedures
• Coordinate with external and internal solicitors and partners to provide information on cases as and when directed
• Support the Governance Case Manager and Senior Governance Manager, to navigate through complex complaints and determine the best way to achieve resolution through investigation
• Support Investigators with processes and navigating PFEW’s complex structure and support them when carrying out their investigations and providing their reports
• Identify risks and trends that may emerge in governance and performance, and report to Governance Case Manager
• Support the Governance Case Manager and Senior Governance Manager to liaise with Professional Standards Departments within Forces on overlapping investigations
• Maintain decision making records and trackers
• Liaise with and provide information to a range of internal and external stakeholders as and when required
• Provide support to the Governance Case Manager in delivering monthly complaint status data reports
• Undertake any additional duties to ensure the effective running of governance

Skills, Knowledge and Expertise

• Experience of managing multiple complaints of a challenging nature
• Able to work confidentiality and manage a range of investigations, dealing with sensitive, political and confidential issues
• Experience of working in a governance, legal, complaints and regulated environment, where rules, ethics and behaviour play a critical role
• Excellent communication skills, well organised and able to manage completing priorities
• Previous experience of pulling reports and analysing data
• Competent with Microsoft suite and Intermediate user in Excel

Benefits

We offer multiple benefits to our HQ employees working on fixed term contracts including: competitive salary, flexible working, hybrid working, enhanced pension contribution, enhanced leave, employee assistance program, onsite free lunches and refreshments, free onsite gym, free onsite parking, 26 days holiday (increasing with length of service), mental health clinics, support for continuous professional development, employee discounts and more.

*Please note that these duties and responsibilities are not exhaustive and may be changed from time to time in line with the reasonable requirements of the Police Federation and as directed by the line manager, on behalf of the Head of Department.

*Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.