Global Travel Advisor (Part Time)

Audley Travel Ltd.; London; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading travel company in the UK is seeking a Global Travel Advisor to provide exceptional service to clients. This part-time role requires strong communication and sales skills, with responsibilities including handling enquiries and ensuring high conversion rates. Flexible hybrid working is available. If you're passionate about travel and delivering quality service, we encourage you to apply.

Benefits

25 days holiday, rising to 30

Healthshield health cash plan

Enhanced family leave

Discounted Audley trips

Gympass access

Long service awards

Qualifications

• Experience in a customer facing environment.
• Ability to analyze issues and problem-solve effectively.
• Attention to detail and strong administration skills.

Responsibilities

• Act as the first point of contact for enquiries.
• Recommend suitable options for the client based on their requirements.
• Ensure a high level of enquiry conversion through excellent service.

Skills

Customer service experience

Sales experience

Strong communication skills

Organizational skills

Tools

MS Office

Databases

Job description

Job Details

Global Travel Advisor (Part Time) – 21.5 to 22 hours per week, dependant on shift pattern. Hours are worked over 3 consecutive days with available patterns:

Thursday 9am-5.30pm, Friday 9am-5pm and Saturday 10am-6pm OR; Sunday 10am-6pm, Monday 9am-5.30pm and Tuesday 9am-5.30pm

About us

Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures, take a look at our video below to get a real taste of who we are and what we love doing: Celebrating 25 years of travel

About the role

As part of the Global Travel team, you’ll have a general knowledge of all the destinations which Audley Travel offers and using your sales and influencing skills you’ll not only be able to research and recommend the most appropriate destination for our clients, you’ll also be able to communicate the value of booking with us, creating advocacy for the Audley brand and our way of working from the outset.

Key responsibilities

• Act as the first point of contact for enquiries, contact our clients to establish their preferences and requirements for their trip
• Using your own knowledge, and where necessary gaining feedback from our sales programmes, recommend suitable options for your client that show you have listened to their requirements
• Take ownership of all enquiries, acting as a single point of contact for that client from the moment they enquire up until they are passed into our sales teams
• Use a variety of sales techniques to move the general enquiry to a destination specific lead
• Ensure a high level of enquiry conversion through excellence in product knowledge, sales techniques, the quality of your interactions with clients, your level of service and your passion for Audley Travel and what we offer
• Attend client events as required and be a champion for Audley Travel’s brand and values

Why Audley

We are committed to our employees’ quality of life and value the importance of flexibility by offering hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK.

• Holiday - 25 days rising to 30 days with length of service (full time equivalent)
• A day off for your birthday
• A day off for volunteering to support a charity, local support group or community work of your choice
• Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
• Enhanced family leave
• Enhanced pension scheme
• Life insurance
• Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
• Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
• Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers
• Sabbatical leave
• Long service awards

About you

You will have prior experience working in a customer facing environment, delivering high levels of service, ideally with broad experience within the Travel industry. You’re a committed team player with a desire to work to the highest of standards.

Additional experience required:

• Prior sales experience
• Able to analyse any potential issues and problem solve effectively
• Strong planning and organisational skills
• Attention to details and administration skills
• MS Office skills and familiarity with databases
• Strong communication and interpersonal skills
• Able to work under tight deadlines

If you’re interested in this opportunity, we’d love to hear from you. Click apply and start your journey with us at Audley Travel!

We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.