Global Service Desk Analyst – Belfast | 1st/2nd Line Support

Northern Ireland Water Limited; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global professional services provider seeks a Global Service Desk Analyst based in Belfast. This customer-facing role involves providing 1st and some 2nd line support to a large international user base. Candidates should have 1-2 years of service desk experience and a strong understanding of ITIL. Excellent communication and customer service skills are essential as you'll handle support requests across multiple time zones. A proactive attitude and adaptability in a global team are key for success.

Qualifications

• Minimum 1-2 years' Service Desk / IT Support experience.
• Strong experience with Windows OS, Cloud, and Microsoft applications.
• Proven ability to troubleshoot remotely.

Responsibilities

• Primary point of contact for customer support.
• Log, triage, and resolve incidents as per SLAs.
• Deliver customer-centric 1st line support.

Skills

Service Desk / IT Support experience

Working knowledge of ITIL framework

Experience with Windows OS

Strong customer service mindset

Excellent communication skills

Job description

A global professional services provider seeks a Global Service Desk Analyst based in Belfast. This customer-facing role involves providing 1st and some 2nd line support to a large international user base. Candidates should have 1-2 years of service desk experience and a strong understanding of ITIL. Excellent communication and customer service skills are essential as you'll handle support requests across multiple time zones. A proactive attitude and adaptability in a global team are key for success.