Global Scale: Customer Success Manager II (Mid-Touch)

Applied Intuition Inc.; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading customer engagement platform is seeking a Customer Success Manager to own client relationships and drive value for customers. This role involves strategic guidance, performance analysis, and advocacy on behalf of clients. The ideal candidate has 2-5 years of experience in Customer Success or Project Management and excels in communication and relationship building. This position offers a chance to impact customer success with a passionate team, supporting a collaborative and fun culture.

Benefits

Competitive compensation with potential equity

Flexible paid time off

Comprehensive benefit plans

Opportunities for professional development

Employee Resource Groups for support

Qualifications

• 2-5 years relevant experience in Customer Success or Project Management.
• Experience managing complex accounts with multiple stakeholders.
• Domain knowledge in Marketing Automation or APIs is a plus.

Responsibilities

• Own client renewals, retention targets for customers.
• Act as primary point of contact and trusted advisor.
• Provide strategic guidance and enablement for clients.
• Maintain ongoing communication through regular check-ins.

Skills

Excellent communication skills

Relationship building

High intellectual curiosity

Experience with SaaS

Project management

Job description

A leading customer engagement platform is seeking a Customer Success Manager to own client relationships and drive value for customers. This role involves strategic guidance, performance analysis, and advocacy on behalf of clients. The ideal candidate has 2-5 years of experience in Customer Success or Project Management and excels in communication and relationship building. This position offers a chance to impact customer success with a passionate team, supporting a collaborative and fun culture.