Global Multilingual Customer Service Specialist

Jellycat Toy Co. Ltd.; City of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading toy manufacturer in the City of London is seeking a Customer Service representative to support online sales and customer relationships. You will process orders, manage customer requests, and ensure a smooth customer journey while maintaining the brand's standards. The ideal candidate has at least 2 years of experience in a customer-facing role and a passion for helping customers. Multilingual abilities and a good knowledge of Microsoft Office are preferred.

Qualifications

• Minimum 2 years experience in a customer facing role, ideally B2B.
• Proven experience in maintaining a high level of customer service and relationship building.
• Ability to solve problems and open to continuous improvement.

Responsibilities

• Answering and processing incoming customer requests via phone and email.
• Processing and managing customer’s orders.
• Ensuring customer information is updated and maintained on internal systems.

Skills

Clear communicator

Customer service experience

Problem-solving

Attention to detail

Multilingual

Tools

Microsoft Office (Excel, Word, Outlook)

SAP or similar customer service systems

Job description

A leading toy manufacturer in the City of London is seeking a Customer Service representative to support online sales and customer relationships. You will process orders, manage customer requests, and ensure a smooth customer journey while maintaining the brand's standards. The ideal candidate has at least 2 years of experience in a customer-facing role and a passion for helping customers. Multilingual abilities and a good knowledge of Microsoft Office are preferred.