Global Luxury Audio CS Coordinator (Hybrid)

HARMAN Automotive; United Kingdom; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive audio company in Cambridge is seeking a Global Customer Service Coordinator to enhance customer relationships and manage order processing. This full-time entry-level position requires excellent communication and problem-solving skills. You will maintain daily communications with customers and support internal teams to ensure exceptional service. The role offers a flexible work schedule and opportunities for career development.

Benefits

Employee discounts on audio products

Flexible work schedule

Professional development opportunities

Wellness and volunteer programs

Responsibilities

• Maintain daily communications with customers to ensure resolution and satisfaction.
• Represent the company as liaison for customer support activities regarding product availability.
• Support engineers and managers in customer inquiries.
• Process orders and requests accurately and efficiently.
• Coordinate shipments and logistics with relevant stakeholders.
• Prepare documentation including invoices and packing lists.
• Liaise with accounts department about dealer financial status.

Skills

Interpersonal skills

Analysis and problem‑solving skills

Attention to detail and accuracy

Data collection and ordering proficiency

Customer service orientation

Adaptability

Initiative

Job description

A leading automotive audio company in Cambridge is seeking a Global Customer Service Coordinator to enhance customer relationships and manage order processing. This full-time entry-level position requires excellent communication and problem-solving skills. You will maintain daily communications with customers and support internal teams to ensure exceptional service. The role offers a flexible work schedule and opportunities for career development.