Global Hotel HR Suppliers & Services Manager

InterContinental Hotels Group PLC; Windsor; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global hospitality leader is looking for a Global Hotel HR Supplier & Services Manager in Windsor. This critical role will enhance HR services across hotels by leading supplier management and ensuring quality, compliant services. Candidates should have extensive HR experience and a proven track record in vendor management. The position offers a hybrid working model, enabling a blend of remote and onsite collaboration, supporting employee flexibility and growth within a dynamic environment.

Benefits

Room discounts

Recharge and volunteering days

Wellbeing support

Qualifications

• 5+ years in HR Generalist or HR Centre of Excellence roles.
• Experience in evaluating and negotiating with vendors.
• Strong business acumen and ability to influence stakeholders.

Responsibilities

• Develop HR service solutions in partnership with regions.
• Manage supplier performance against SLAs and KPIs.
• Track service usage and drive continuous improvement.

Skills

HR Generalist experience

HR vendor management

Relationship-building skills

Analytical skills

Change management

Education

CIPD or equivalent qualification

Project management certification (PMP, Prince2)

Tools

Microsoft Excel

Power BI

Job description

Hotel: Corp Windsor, Windsor One, Arthur Road, IHG Hotels & Resorts, SL4 1RS

We are seeking an experienced Global Hotel HR Supplier & Services Manager within IHG, to play a critical role in shaping, managing, and continuously improving our global HR Hotel offering.

The role is pivotal in advancing our Franchise & Owner HR offer and refining our managed hotel services. This role sits at the intersection of HR, procurement, finance, and legal, ensuring our HR partners deliver high‑quality, compliant, and value‑driven services that support our hotels and corporate teams worldwide.

Key responsibilities

• Partner with the regions to help diagnose, define and then procure fantastic HR services and solutions that support hotel growth.
• Build strong, trusted partnerships with global and regional HR suppliers, working closely with HR Centres of Excellence.
• Lead or support the end-to-end HR supplier lifecycle - from selection and onboarding through contract negotiation, renewal, and exit - in collaboration with HR, legal, and procurement.
• Manage supplier performance against SLAs and KPIs, ensuring delivery aligns with business needs and strategic objectives.
• Ensure supplier compliance with HR governance, procurement standards, and regulatory requirements.
• Scan the external HR supplier market to identify trends, innovations, and new capabilities that enhance service delivery and employee experience.
• Ensure supplier‑provided HR services are clearly communicated, understood, and effectively used across the organisation.
• Track service usage and satisfaction, driving continuous improvement, optimisation, and efficiency across the global supplier portfolio.
• Develop and deliver dashboards and reports that provide actionable, data‑driven insights to HR and senior leaders.
• Analyse performance data to identify risks, inefficiencies, and opportunities for improvement.
• Monitor global HR supplier spend, ROI, compliance, and contractual commitments.
• Act as a trusted advisor to global and regional HR teams, supporting supplier‑related issues, escalations, and service enhancements.

Experience and capabilities

• Proven experience in HR Generalist or HR Centre of Excellence roles, with a strong track record of partnering with diverse stakeholder groups.
• Demonstrated expertise in HR supplier and vendor management, including evaluation, negotiation, and performance management.
• Solid understanding of HR systems, policies, and processes within a complex organisation.
• Prior experience in hospitality or a service‑driven industry is highly preferred; understanding hotel operations is a strong advantage.
• Strong business and commercial acumen, with experience in change management, issue resolution, and cross‑functional collaboration.
• Highly developed relationship‑building and influencing skills, with the ability to engage effectively at all organisational levels.
• Self‑directed and proactive, with the confidence to take ownership and drive outcomes independently.
• Strategic mindset with a strong focus on continuous improvement and operational excellence.
• Strong analytical skills, with proficiency in tools such as Microsoft Excel, Power BI, or similar data visualisation platforms.
• Project or change management experience is highly valued; PMP, Prince2, or similar certification is an advantage.
• CIPD or equivalent professional qualification is an advantage.

This is an opportunity to shape the future of HR services within a global hotel business — delivering measurable value, influencing strategy, and partnering with leaders to support a diverse and dynamic workforce.

This role is based in Windsor, with a hybrid working pattern of three days onsite and two days remote each week.

The closing date for applications is 9th January 2026.

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Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.