Global Export Customer Care Specialist

Spectrum Brands, Inc.; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading consumer goods company in Manchester is seeking an Export Customer Service Advisor. You will provide exceptional service and support for export customers, manage orders, and work closely with planning and transport teams. The ideal candidate has B2B customer service experience, strong logistics knowledge, and familiarity with ERP systems. This full-time position offers a hybrid working model and various employee benefits.

Benefits

25 days holiday + Bank holidays

Company Pension – up to 9% matched employer contribution

Life Assurance

Hybrid Working (3 days on site, 2 days WFH)

Qualifications

• Experience in FMCG or fast-paced operational environments is highly desirable.
• Ability to adapt to shifting priorities and stay organized.
• Proactive attitude with a solutions-focused approach.

Responsibilities

• Act as the primary operational contact for export customers.
• Process and manage export orders ensuring accuracy.
• Maintain precise order records and communicate proactively with customers.

Skills

B2B customer service experience

Strong knowledge of logistics processes

Good working knowledge of Microsoft Excel

Experience with SAP or similar ERP systems

Excellent written and verbal communication skills

Tools

SAP

Microsoft Excel

Job description

A leading consumer goods company in Manchester is seeking an Export Customer Service Advisor. You will provide exceptional service and support for export customers, manage orders, and work closely with planning and transport teams. The ideal candidate has B2B customer service experience, strong logistics knowledge, and familiarity with ERP systems. This full-time position offers a hybrid working model and various employee benefits.