Global Enterprise CS Leader — Revenue Growth

Global-e Online Ltd.; City of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading cross-border eCommerce provider is seeking an experienced Senior Strategic Customer Success Manager to foster relationships with top-tier enterprise clients. Candidates should possess over 4 years in strategic account management and the ability to drive revenue growth. This hybrid role involves working closely with a high-performing international team and engaging with C-level executives to maximize the value delivered to clients.

Qualifications

• 4+ years of experience in strategic account management, customer success, or enterprise client leadership.
• Proven success managing and growing large, global enterprise accounts in complex environments.
• B2B experience in SaaS, e-commerce, logistics, payments, or related tech industries preferred.

Responsibilities

• Serve as the lead point of contact and trusted advisor for high-value enterprise merchants.
• Drive upsell, cross-sell, and expansion initiatives with clear revenue accountability.
• Prepare and deliver performance reviews and KPI analysis to support merchant performance.

Skills

Strategic account management

Analytical skills

Communication

Cross-functional collaboration

Revenue growth

Education

BA/BS degree

Job description

A leading cross-border eCommerce provider is seeking an experienced Senior Strategic Customer Success Manager to foster relationships with top-tier enterprise clients. Candidates should possess over 4 years in strategic account management and the ability to drive revenue growth. This hybrid role involves working closely with a high-performing international team and engaging with C-level executives to maximize the value delivered to clients.