German-Speaking Incident & Fraud Coordinator (Remote)

TransUnion LLC; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading credit reference agency is looking for a Customer Service Incident Coordinator who is fluent in German and English. The role involves interviewing clients regarding breaches or fraud and providing professional assistance. Responsibilities include managing customer expectations, preparing communications for clients, and ensuring process efficiency. The ideal candidate will have experience in customer service and language skills in German and English. The position is remote with some flexibility.

Benefits

Annual leave + bank holidays

Global paid wellness days

Generous pension scheme

Private health care

Qualifications

• Must be fluent in German, Additional Language and English (Written and Verbal).
• Experience in Customer Service.

Responsibilities

• Screen and interview clients regarding breach/fraud.
• Examine information to determine the severity of issues.
• Provide professional customer service to clients.

Skills

Fluent in German

Fluent in English

Customer Service Experience

Job description

A leading credit reference agency is looking for a Customer Service Incident Coordinator who is fluent in German and English. The role involves interviewing clients regarding breaches or fraud and providing professional assistance. Responsibilities include managing customer expectations, preparing communications for clients, and ensuring process efficiency. The ideal candidate will have experience in customer service and language skills in German and English. The position is remote with some flexibility.