German-Speaking Customer Success Manager — Value & Adoption

Zendesk, Inc.; City of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading customer service platform is seeking a Customer Success Manager fluent in German and English to enhance customer engagement and drive adoption of their solutions. The ideal candidate will have over 4 years in customer success roles within the enterprise technology sector. This hybrid role allows flexibility while maintaining strong customer relationships and ensuring clients achieve value from their investments.

Benefits

Flexible working arrangements

Inclusive workplace culture

Career development opportunities

Qualifications

• Minimum of 4+ years of related experience in Customer Success / Experience.
• Experience in enterprise technology / SaaS customer success roles.
• Ability to explain AI value to technical and non-technical stakeholders.

Responsibilities

• Manage customer health with outcome-driven engagement.
• Drive product adoption and customer value realization.
• Communicate proactively with customers to enhance their experience.

Skills

Fluency in German and English

Customer Success management

Project management

Interpersonal skills

Education

Bachelor degree in computer science, information sciences & technology, engineering or business

Tools

Gainsight

Job description

A leading customer service platform is seeking a Customer Success Manager fluent in German and English to enhance customer engagement and drive adoption of their solutions. The ideal candidate will have over 4 years in customer success roles within the enterprise technology sector. This hybrid role allows flexibility while maintaining strong customer relationships and ensuring clients achieve value from their investments.