German Customer Service Advocate — Hybrid/Remote

Origin Recruitment; Cambridge; Hybrid; GBP 28,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a German Customer Service Representative to join a healthcare industry leader. The role involves managing inbound and outbound calls while ensuring top-quality service for customers. Candidates should be fluent in German and have strong communication skills, with an emphasis on delivering high-quality service. This position offers a hybrid working model with additional benefits including pension contributions and discounts.

Benefits

Contributory pension scheme of up to 6%

Opportunity to buy & sell holiday

Contributory hospital and health cash plan

Free monthly nutritional and personal care products

Life assurance

Discounts at leading brands and retailers

Qualifications

• Previous experience in a similar role (preferred but not essential).
• Customer service experience (preferred but not essential).
• Self-motivated, with a ‘can do’ attitude.
• Attention to detail with a high level of communication skills is essential.
• German Fluent speaker.
• A passion to deliver the highest quality for our client’s customers.

Responsibilities

• Answering calls from existing and new customers.
• Proactively dealing with all queries relating to the business.
• Taking orders and bookings via external and internal calls.
• A professional approach with the ability to build rapport with each customer.
• Demonstrating extensive knowledge on all product ranges.
• Facilitating calls from B2B and B2C.

Skills

Fluent in German

Customer service experience

Attention to detail

High level of communication skills

Self-motivated

Job description

A leading recruitment agency in the UK is seeking a German Customer Service Representative to join a healthcare industry leader. The role involves managing inbound and outbound calls while ensuring top-quality service for customers. Candidates should be fluent in German and have strong communication skills, with an emphasis on delivering high-quality service. This position offers a hybrid working model with additional benefits including pension contributions and discounts.