General Manager Full-Time | Coffee Shop

Madisonsfitess; United Kingdom; On-site; GBP 35,000 - 45,000; Full time

Job summary

A high-quality coffee shop in Haywards Heath is seeking a General Manager to oversee daily operations and drive profitability. The ideal candidate will have proven experience in hospitality management, a commercial mindset, and the ability to inspire a team. This role offers a competitive salary of £35,000 - £45,000 with additional benefits, including a personal training membership. Join a dynamic environment focused on excellence and community.

Benefits

Competitive salary

Performance-led environment

Autonomy in managing business

Challenge to drive growth

Personal Training membership

Qualifications

• Experience in cafés, bars, restaurants, hotels, or clubs.
• Evidence of driving sales and improving profitability.
• Track record of reducing waste and increasing efficiency.

Responsibilities

• Controlling costs and maximising revenue streams.
• Implementing systems to manage stock.
• Building efficient rotas.
• Leading upselling and marketing initiatives.
• Maintaining standards in service and cleanliness.

Skills

Proven management experience in hospitality

Commercial mindset

Exceptional stock and labour management skills

Ability to lead and motivate a team

Attention to detail

Job description

Overview

General Manager - Full-Time at MINCKA, a coffee shop in Haywards Heath, West Sussex, United Kingdom. This is a high-responsibility leadership role focused on driving operational performance, profitability, and culture within a high-performing hospitality business.

Base pay and location

Location: Haywards Heath, West Sussex
Salary: £35,000 - £45,000 per annum (depending on experience)
Contract: Full-time, permanent

About MINCKA

MINCKA is a coffee shop obsessed with world-class standards. We serve excellent coffee and a welcoming space for community and work. We are seeking an exceptional General Manager with operational discipline, leadership drive, and a commercial mindset to transform performance.

This role goes beyond routine management; it is an opportunity to own and grow a high-performing hospitality business, drive growth, and deliver standout results in the UK coffee sector.

The Role

As General Manager, you will have full accountability for the daily operation, financial performance, and culture of MINCKA. You will drive efficiency, profitability, and consistent excellence.

Your responsibilities will include:

• Financial Performance - Controlling costs, maximizing revenue streams, and delivering ambitious profit targets
• Stock Management - Implementing systems to eliminate waste, track usage, and ensure accountability
• Labour Efficiency - Building lean, high-performing rotas that balance cost control with guest service
• Revenue Growth - Leading upselling, cross-selling, and internal marketing initiatives
• Leadership & Culture - Inspiring the team to embrace accountability, results, and continuous improvement
• Operational Excellence - Maintaining high standards in service, cleanliness, compliance, and guest experience

Requirements

We are looking for a results-driven operator who thrives in a high-performance environment. You will need:

• Proven management experience in hospitality (cafés, bars, restaurants, hotels, or clubs)
• A commercial mindset with evidence of driving sales and improving profitability
• Exceptional stock and labour management skills, with a track record of reducing waste and increasing efficiency
• Ability to lead and motivate a team through clear standards, accountability, and consistent coaching
• Relentless attention to detail, discipline in execution, and pride in high performance

Coffee-specific experience is not required. We value strong operational leaders who can deliver results in any hospitality setting.

Benefits

• Competitive salary of £35,000 - £45,000, depending on experience
• A performance-led environment where results are recognised and rewarded
• The autonomy and responsibility to treat the business as your own
• The opportunity to lead a brand with ambition, high standards, and a clear vision for growth
• A career-defining challenge: to push MINCKA to a stage where we’re ready for our second location
• Bonus: Personal Training membership worth £5,000 at our sister business, Madisons Fitness

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Note: This description focuses on the role, responsibilities, qualifications, and benefits. It omits external job board boilerplate and non-relevant postings.