General Manager

BOXPARK; United Kingdom; On-site; GBP 45,000 - 57,000; Full time

Job summary

A renowned bakery chain based in the UK is seeking a General Manager to lead one of their stores. The ideal candidate will have extensive experience in hospitality, strong leadership skills, and a passion for customer service. Responsibilities include creating a warm and welcoming environment for guests, inspiring team performance, and ensuring exceptional service standards. Competitive salary up to £45,000 with additional bonuses, flexible shifts, and various employee benefits are offered.

Benefits

Salary up to £45,000

Opportunity to earn up to £12k bonus

Flexible shifts

Referral program - up to £1000

Uniform provided

28 days holiday

Access to wellness scheme

Pension scheme

Qualifications

• Experienced hospitality professional with a passion for customer service.
• Ability to lead teams and role-model positive behaviors.
• Strong communication and interpersonal skills.

Responsibilities

• Run one of the stores efficiently and effectively.
• Foster a welcoming atmosphere for guests.
• Inspire teams to maintain high standards of service.
• Reflect a positive attitude in all interactions.

Skills

Leadership

Customer service

Team management

Fast-paced environment experience

Job description

Join Team HYGGE and see your Career RISE

Ole & Steen is an award-winning Danish bakery with 30 years of heritage behind us. We proudly produce fresh artisan breads and pastries across Denmark, the UK and New York.

We’ve become part of our guest’s local community; welcoming them into our store and serving them hand‑made breads and pastries made with heart, perfectly poured coffees, and a space to indulge in a moment alone or to gather with friends and colleagues.

‘Hygge’ (hoo‑gah): A Danish term meaning to create warmth and enjoy the good things in life, with good people.

We also have a lot of amazing people who help us be the Hygge, and we’re on the lookout for more to join us on our mission to become the “world’s most loved bakery”. We want our team to pass on their passion of our freshly‑baked range and bring a little joy to their day.

Package:

• Salary up to £45,000 depending on experience and on top of that the opportunity to earn up to £12k bonus per annum based on performance.
• Flexible shifts.
• Referral program scheme – up to £1000.
• Uniform provided.
• 28 days holiday.
• Learn new skills and grow with us.
• Access to wellness scheme.
• Pension scheme.

The Role

As a General Manager at Ole & Steen you’ll be responsible for running one of our amazing stores. You will be an experienced hospitality professional that is able to lead a team, role‑modeling positive behaviours and driving performance in a fast‑paced environment.

What else you will do? From greeting guests with genuine warmth to acting as a role model for our teams, always reflecting a positive attitude and excellent standards, you’ll help foster an atmosphere where made‑by‑hand quality meets approachable luxury.

You are friendly and welcoming with an ability to make our guests feel at home in your store. You will lead from the front and inspire your teams to always provide a similarly high level of experience.

You’ll have a passion for great customer service, for people, coffee, food and hospitality and be excited to join us on our mission to be the “World’s most loved bakery”.

It's not just a job; it's a passion.

Join us at Ole & Steen and let's bring the Hygge to London together.