General Manager

Housdenrecruitment; Sheffield; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading property management firm is seeking an experienced General Manager to oversee a Build to Rent residential community in Sheffield. This pivotal role involves managing day-to-day operations, fostering a positive resident experience, and leading a high-performing team. The ideal candidate will have over 3 years in property management, strong financial acumen, and excellent leadership skills, creating a community that residents are proud to call home. Join us in shaping a vibrant and welcoming living environment.

Qualifications

• Experience leading teams and delivering measurable results.
• Strong financial management skills, inclusive of budgeting.
• Ability to manage compliance and operational processes.

Responsibilities

• Oversee day-to-day building operations ensuring safety and compliance.
• Lead and develop on-site team for high service standards.
• Manage leasing and financial performance to achieve targets.

Skills

Leadership

Financial acumen

Operational excellence

Communication skills

Team development

Education

3+ years in residential, property, or hospitality management

Tools

Microsoft Office

Property management systems

Job description

We’re seeking an experienced General Manager to lead a flagship Build to Rent residential community in Sheffield. This is a pivotal role with full responsibility for the performance, culture, and day-to-day operation of a high-quality residential asset.

You’ll take complete ownership of the building, balancing commercial performance, operational excellence, and resident experience. Leading a multi-disciplinary on-site team, you’ll create a calm, professional, and people-first environment where residents feel proud to live and teams feel proud to work.

This role suits a capable, thoughtful leader who can manage detail without losing sight of the bigger picture, and who understands that long-term success comes from trust, consistency, and care.

The Role

Leadership & Culture

• Lead, motivate, and develop the on-site team to deliver consistently high standards of service and performance.

• Foster a positive, inclusive culture where people feel supported, empowered, and accountable.

• Champion organisational values across all interactions and decisions.

• Take full ownership of the building, managing it with pride, care, and attention to detail.

• Provide regular coaching, feedback, and performance development.

Operational Excellence

• Oversee all day-to-day building operations, ensuring safety, compliance, and presentation standards are met at all times.

• Treat compliance as an integral part of quality and trust, not a tick-box exercise.

• Manage maintenance, facilities management, and supplier contracts to achieve high standards and cost efficiency.

• Identify risks and opportunities early, acting proactively to ensure smooth operations.

• Ensure accurate reporting, data integrity, and adherence to company policies and procedures.

Leasing & Financial Performance

• Work closely with leasing and central teams to achieve occupancy, retention, and revenue targets.

• Oversee renewals, pricing strategy, and leasing performance against KPIs.

• Manage site budgets, expenditure, and monthly financial reporting.

• Support local marketing initiatives and resident engagement activity.

• Provide insight on performance and local market trends to inform decision-making.

Resident Experience & Community

• Lead the delivery of an exceptional resident journey from first enquiry through renewal.

• Build a service culture that feels personal, proactive, and trustworthy.

• Capture, analyse, and respond to resident feedback to drive continuous improvement.

• Support resident wellbeing, engagement, and connection through thoughtful initiatives.

• Create a warm, professional environment that balances hospitality with operational efficiency.

Stakeholder Management

• Act as the on-site representative for the operator, building credibility with investors, partners, and local stakeholders.

• Develop strong relationships with contractors and suppliers to ensure quality service delivery.

• Contribute operational insight and recommendations to asset management and senior leadership teams.

What Success Looks Like

• A motivated, high-performing on-site team.

• Strong occupancy, revenue, and resident satisfaction results.

• Positive resident feedback and a strong local reputation.

• A building that operates seamlessly: safe, compliant, and well managed.

• Collaborative, constructive relationships with internal and external stakeholders.

• A calm, professional environment people are proud to be part of.

About You

• 3+ years’ experience in residential, property, or hospitality management (Build to Rent or PBSA preferred).

• Proven experience leading teams and delivering measurable results.

• Strong financial acumen with budget management and reporting experience.

• Confident managing compliance, health & safety, and operational processes.

• Excellent communication, organisation, and interpersonal skills.

• Proficient in Microsoft Office and property management systems.