General Manager

Theruckusgroup; London; On-site; GBP 40,000 - 42,000; Full time

Job summary

A dynamic hospitality company is seeking a General Manager for their new venue in Canary Wharf. This role involves leading daily operations, managing financial performance, and developing a high-performing team to deliver outstanding guest experiences. Ideal candidates should have a minimum of 2 years of experience in a similar role and a passion for hospitality. This position offers a competitive salary and various employee benefits.

Benefits

Generous staff discount package

Cycle to work scheme

Employee assistance program

Free staff meals and drinks

Qualifications

• 2 years minimum experience as a General Manager in a high-volume venue.
• Strong leadership skills with a passion for learning and development.
• Understanding of stock, budgeting, and GP levels.

Responsibilities

• Leading daily operations to deliver outstanding guest experiences.
• Managing the venue’s financial performance, including budgeting and forecasting.
• Recruiting, training, and developing a motivated, high-performing team.

Skills

Leadership

Financial management

Communication

Team development

Operational management

Job description

General Manager wanted for Canary Wharf opening.

Location: Millwall, East London (E14)
Salary: From £40,000 to £42,000 per annum Bonus and tips

Are you a passionate hospitality leader ready to take the reins of at Crate Wood Wharf?

The General Manager at Crate Wood Wharf has responsibility for the bar and pizzeria’s operations.

We’re looking for adynamic and experienced General Manager who is passionate about hospitality and enjoys working in a fast-paced, people-focused environment. You lead by example, bringing energy, enthusiasm, and a hands-on approach to every shift.

You enjoy working as part of a team, supporting those around you, and creating a welcoming space for both staff and guests. Driven, organised, and solutions-focused, you’re always looking for ways to improve, grow, and bring the best out of others.

As General Manager, you will provide support to the team during shifts, support continuous team training and development, and be responsible for operational, budget, compliance, guest and staff requirements.

What We Offer

• Opportunity to take part in our four-day week trial upon successful completion of the 6 month probationary period.
• 48 hour a week contract.
• Generous staff discount package across the whole company (Crate & Silo).
• A summer and winter whole-company staff party.
• Cycle to work scheme.
• Employee assistance program.
• Free staff meals and drinks when working on site and staff soft drinks.
• Pension

What You’ll Be Doing

• Leading daily operations to deliver outstanding guest experiences.
• Managing the venue’s financial performance, including budgeting and forecasting (with the support of the Finance Team and Head of Operations), managing the P&L, and implementing effective cost control measures across labour, supplier costs, and wastage.
• Recruiting, training, and developing a motivated, high-performing team with the People Manager and other bar managers.
• Championing team welfare across both FOH and BOH teams, promoting a positive and supportive working environment.
• Lead on team development by conducting regular one-to-ones and performance appraisals.
• Maintaining high standards across the board from compliance to creativity.
• Shift management including opening and closing responsibilities and providing support to supervisors and FOH teams to ensure all on shift tasks are completed.
• Oversee the upkeep, maintenance, and servicing of all bar equipment, fixtures, and fittings to ensure a safe and fully operational environment.
• Providing support to the Stock and Procurement Manager with product pricing and development of drinks range.

Who We’re Looking For

• A leader who excels in a high-energy environment and takes pride in delivering top-notch guest experiences.
• A senior manager who enjoys working in fun, dynamic venues and is eager to work with the owners and contribute to a growing brand.
• A leader with strong financial management skills and the ability to drive profitability.
• A senior manager with experience in managing, guiding, training and developing diverse teams.
• A hospitality obsessive who is passionate about developing themselves, their team and the business.

What We’re looking for

• 2 years minimum experience as a General Manager in a high volume venue.
• A fun and engaging personality with a serious commitment to hospitality.
• Strong leadership skills with a passion for learning and development.
• Excellent communication skills, comfortable interacting with guests, staff, artists/djs and reporting to the board.
• Understanding of stock, budgeting and GP levels.
• Ambition to develop the group.

If you’re ready to take on a challenging and rewarding role as our next General Manager in one of Canary Wharf’s best new openings, we’d love to hear from you.

Apply now to join our team and be part of something extraordinary.

We are an equal opportunity employer. We welcome and value a diverse workforce, create an inclusive culture and encourage applications from all qualified individuals.

Applicants must have the right to work in the UK.