General Manager

Manorview Hotels & Leisure Group; Biggar; On-site; GBP 35,000 - 50,000; Full time

Job summary

A hospitality group in Biggar is seeking a General Manager to oversee daily operations and lead a dedicated team. The ideal candidate will ensure exceptional guest service, coordinate numerous weddings, and strive for continuous improvement within the venue. A positive mindset, operational management skills, and experience in hospitality are essential. This role offers a competitive salary enhanced by tips and a share of profits after one year of service, alongside great development opportunities.

Benefits

Great perks and benefits across Manorview

A share of profits after 1 year of service

Free meals and soft drinks on shift

Access to bespoke leadership training courses

Free wellbeing services

Qualifications

• Experience in managing hospitality operations and staff.
• Strong leadership skills with a focus on guest experience.
• Ability to balance operational tasks with management duties.

Responsibilities

• Lead and coach a team to maintain high guest service standards.
• Collaborate with management for continuous improvements.
• Manage daily operations of the venue effectively.
• Ensure successful delivery of weddings and events.

Skills

Leadership

Guest service

Operational management

Events and weddings coordination

Job description

Cornhill Castle is a boutique hotel, wedding and events venue based in Biggar (South Lanarkshire). With a grand ballroom, bar and restaurant, 13 bedrooms and 7 beautiful lodges with hot tubs, the venue is surrounded by stunning Scottish scenery and has stylish décor throughout.

A popular and well-loved wedding venue, the castle hosts many special wedding days, where we go above and beyond to bring the magic that our couples dream of. Attracting local, national and international guests, people also join us for short breaks or special celebrations.

In the role of General Manager, it’s essential that you can lead confidently, be consistent and decisive, and support all departments – always ensuring a high standard of guest experience.

As we’re committed to making life better for people through hospitality, we’re looking for someone who will always care for others, bring their best and keep moving forward. A positive, growth mindset is a must.

The successful candidate will:

• Lead, guide and coach the excellent team we have in venue, working daily to offer support and guidance.
• Work closely with the Managing Director and Support Team to continuously seek little improvements that make a big difference
• Deliver exceptional guest service and ensure standards remain high
• Manage the day-to-day operation of the venue

We value General Managers who are active in the operation and will strike the right balance between daily operational tasks, and management/leadership responsibilities.

Delivering a high volume of weddings, the position would suit someone with experience of weddings and events. Hotel/accommodation and F&B experience is also valuable.

While we’re looking for relevant skills and experience, we also want someone who shares our vision of a hospitality industry that is better and sees themselves being part of a team who can make this happen.

In addition to a competitive salary, earnings are also enhanced by our 10% service charge and other tips that guests leave – as 100% of tips are retained by the team.

As a member of the team, you’ll also enjoy:

• Great perks and benefits across Manorview
• A share of profits after 1 year of service
• Free meals, soft drinks and hot drinks on shift
• Participation in our bespoke leadership training courses
• Access to great learning and development opportunities
• Free wellbeing services and resources, for help when you need it
• Participation in employee voice surveys and discussions so your opinion can be shared