Funeral Plan Arranger - Chichester

Co-op; United Kingdom; On-site; GBP 24,000; Full time

Job summary

A leading funeral service provider is seeking a Funeral Plan Arranger in the West Sussex area. This full-time role requires providing clients with expert guidance on funeral plans while managing your own schedule. Strong communication and organizational skills, alongside a full UK driving licence, are essential. The position comes with an attractive benefits package including discounts, holidays, and pension contributions. Join a supportive team that makes a difference in the community.

Benefits

30% off Co-op branded products

23 days holidays (pro rata)

Pension with up to 10% employer contributions

Qualifications

• Full UK driving licence and access to a vehicle.
• Ability to build meaningful relationships with clients and colleagues.
• Experience in sales, customer service, or financial services is advantageous.

Responsibilities

• Provide expert guidance to clients on funeral plans.
• Manage your own diary and client calls.
• Keep accurate records of client documentation.
• Work closely with branch teams to support funeral plans enquiries.

Skills

Excellent communication skills

Empathy

Organizational skills

Attention to detail

Job description

Funeral Plan Arranger
£23,369 per annum (£13.01 per hour) plus benefits
Full time 37.5 hours per week, Monday to Friday 9am-5pm
Mobile role covering Chichester, Worthing and the surrounding West Sussex area
You'll need a full UK driver's licence and access to a vehicle for this job.
At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.

What you'll do

• Provide clients with expert guidance on funeral plans, helping them to understand their options and plan their perfect service, in line with guidelines and regulations.
• Manage your own diary, making and receiving calls with clients or arranging face‑to‑face visits, as well as following up on any enquiries you've received.
• Keep accurate records in line with policies and regulations, making sure all client documentation is managed safely, with discretion, and in a timely manner.
• Work closely with the branch teams, providing guidance and support on funeral plans enquiries, as well as support with any admin work when required.

This role would suit people who have

• A full UK driving licence and access to a vehicle.
• Ideally worked in sales, customer service, financial services and other client‑facing roles where you've supported a client in purchasing the correct product to serve their needs. This experience would be advantageous, but not required.
• Excellent communication skills, with the ability to build meaningful relationships with clients, colleagues and the local community.
• A keen eye for detail and accuracy, to make sure regulatory policies and processes are always adhered to.
• Excellent admin and organisational skills, with the ability to work on your own and manage your diary, as well as travel to client meetings and support the branch teams when necessary.
• High levels of empathy, discretion and care; with strong listening skills and the ability to carefully follow and understand client's needs in a time of vulnerability.
• A passion for delivering great service and providing good outcomes for clients.

Why Co-op?

You'll get a fantastic benefits package including:
30% off Co-op branded products and 10% off other brands in our food stores all year‑round as well as discounts on other Co-op products and services.
23 days holidays (pro rata, rising with service).
a pension with up to 10% employer contributions.
access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day.
access to virtual GP and free eye tests.
endless career development opportunities including apprenticeships.
friendly, supportive team and the knowledge that you make a huge difference to your community.
access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it.

Building an inclusive work environment

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
In this role, you'll work under FCA regulation - we'll provide you with all the training you need to become a 'certified colleague'.
To make sure you're eligible to advise clients on 'pre‑need' funeral plans as a 'certified colleague', we'll perform FCA (Financial Conduct Authority) and financial integrity checks. These aim to identify financial sanctions such as CCJs (county court judgements) or bankruptcy. Your credit score will not be checked as part of this process.
Any offer of employment made will be conditional upon the completion of pre‑employment screening checks.