Funeral Administrator

Peasgoodandskeates; Soham; On-site; GBP 26,000 - 29,000; Full time

Job summary

A family-owned funeral service provider in Soham is seeking a compassionate Funeral Administrator to support clients throughout the funeral planning process. Ideal candidates will have strong customer service skills and previous administrative experience, with attention to detail being crucial. The role includes advising clients on options, processing paperwork, and maintaining records. A flexible approach is needed, as well as a full driving license due to potential travel to other offices. Training will be provided for the right candidate.

Benefits

Staff discretionary bonus scheme

Death in service benefit

Uniform provided

Optional Company Pension scheme

Qualifications

• Demonstrable customer service experience required.
• Previous administrative experience necessary.
• Flexibility with working hours important.

Responsibilities

• Support clients through the funeral arranging process.
• Advise clients on options and funeral types.
• Process funeral paperwork and maintain records.

Skills

Compassionate nature

Strong customer service skills

Excellent interpersonal skills

Attention to detail

Proficiency in Microsoft Office

Good time management

Job description

Location: Soham, CB7 5BN

Salary: £26,500K - £29K per annum, DOE

Contract: Full Time, Permanent

Hours: Mon - Fri, 9.00am - 5.00pm, with a degree of flexibility required

What We Offer

• Staff discretionary bonus scheme
• Death in service benefit
• Uniform provided
• Optional Company Pension scheme

Are you forward thinking, ambitious and organised

Funeral Administrator - The Role

We are looking for an experienced Administrator who excels in a Customer Service environment to come and join our friendly team at CE Fuller & Co in Soham.

You Will

• Support clients through the funeral arranging process
• Advise clients of the range of options and funeral types available
• Liaise with all stakeholders to deliver the funeral in line with client instruction
• Process funeral paperwork
• Maintain company funeral records
• Although this is predominantly an office-based role, the candidate will need to be comfortable accompanying families into the Chapel of Rest.

Funeral Administrator - What We Need From You

• Due to the nature of the role, it is imperative that our new Administrator has a compassionate nature with strong demonstrable customer service and communications skills.
• Excellent interpersonal skills
• Keen attention to detail
• The ability to deliver high levels of customer service
• Previous proven administrative experience
• Knowledge of Microsoft Office (Word, Publisher, Outlook etc)
• A high standard of written English
• A flexible approach to working hours
• The ability to multi-task
• Good time management to achieve daily tasks on schedule
• Previous experience within the Funeral profession is desirable, however we will offer full training to the right candidate.

Please Note

It may sometimes be necessary to work at other offices and therefore a full driving licence and access to your own vehicle is required.

A Bit About Us

We are a family-owned business with a long and proud history of service to the community by providing a professional funeral service and supporting local charities and causes.

If you feel you have the skills to be successful within this role, apply now!

No agencies please.