Frontline Gateline Agent – Customer Service

First Group; Taunton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A transportation company is hiring a Gateline Assistant for Taunton Station. The role involves ensuring the safe operation of ticket barriers, providing customer assistance, and selling tickets. Candidates must demonstrate strong customer service skills, numerical ability, and effective communication. This position offers comprehensive training and various employee benefits, including free rail travel and health care plans. Applicants should be prepared for shift work, including weekends and bank holidays.

Benefits

Free rail travel for employees and family

Discounted shopping and gym membership

Employee assistance programme

Qualifications

• Ability to work independently and as part of a team.
• Strong decision-making abilities in crisis situations.

Responsibilities

• Assist in the safe operation of the gateline ticket barriers.
• Provide information and assistance to customers.
• Inspect and issue tickets.

Skills

Exceptional front line customer service

Numerical ability

Strong verbal and written communication skills

Job description

A transportation company is hiring a Gateline Assistant for Taunton Station. The role involves ensuring the safe operation of ticket barriers, providing customer assistance, and selling tickets. Candidates must demonstrate strong customer service skills, numerical ability, and effective communication. This position offers comprehensive training and various employee benefits, including free rail travel and health care plans. Applicants should be prepared for shift work, including weekends and bank holidays.