Frontline Food Store Team Leader — Customer & Profit Focus

Marks & Spencer Plc; Banbury; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading retail company is seeking a Team Manager in Food to lead a team on the shop floor and ensure exceptional service and operational excellence. This role involves driving sales performance, coaching team members, and collaborating across departments to enhance the customer experience. Candidates should be commercially aware, resilient, and possess strong leadership skills. Join us to shape the future of food retail in a dynamic environment.

Benefits

Inclusive work environment

Diversity and support initiatives

Qualifications

• Ability to lead a team to deliver excellent customer service and KPIs.
• Good knowledge of legal requirements in the retail environment.
• Strong digital capability and understanding of commercial processes.

Responsibilities

• Lead and develop a high-performing team on the shop floor.
• Drive commercial performance and meet the store's KPIs.
• Ensure a seamless customer experience through collaboration.

Skills

Leadership

Customer service

Commercial awareness

Resilience

Communication

Job description

A leading retail company is seeking a Team Manager in Food to lead a team on the shop floor and ensure exceptional service and operational excellence. This role involves driving sales performance, coaching team members, and collaborating across departments to enhance the customer experience. Candidates should be commercially aware, resilient, and possess strong leadership skills. Join us to shape the future of food retail in a dynamic environment.