Frontline Customer Experience Lead — Bus Station

Arrivatc; Wakefield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A public transport provider is seeking a Customer Experience Supervisor for Wakefield Bus Station. In this frontline role, you will ensure a safe, welcoming environment, manage service delivery, and be the first point of contact for customers. Strong communication, complaint handling, and the ability to resolve issues calmly are essential. This dynamic position requires a proactive individual dedicated to enhancing customer experiences. A PCV Licence is desired but not essential.

Qualifications

• Experience in Customer Service and Complaint Handling.
• Ability to handle complaints in a calm and patient manner.
• Excellent interpersonal skills for difficult conversations.

Responsibilities

• Act as first point of contact for customers needing assistance.
• Respond to customer enquiries and resolve complaints.
• Lead the driver managers, ensuring optimal customer service.

Skills

Customer Service

Complaint Handling

Excellent Communication

Attention to Detail

Job description

A public transport provider is seeking a Customer Experience Supervisor for Wakefield Bus Station. In this frontline role, you will ensure a safe, welcoming environment, manage service delivery, and be the first point of contact for customers. Strong communication, complaint handling, and the ability to resolve issues calmly are essential. This dynamic position requires a proactive individual dedicated to enhancing customer experiences. A PCV Licence is desired but not essential.