Frontline Concierge — Community Housing & Support

Sanctuary Group; King's Lynn; On-site; GBP 40,000 - 60,000; Part time

Job summary

A national not-for-profit organization in King's Lynn seeks a Bank Concierge for its Homelessness Scheme. The role requires strong customer service skills and the ability to work with vulnerable individuals. Key responsibilities include directing customer queries, maintaining security, and performing health and safety checks. Ideal candidates should have experience in challenging situations and be confident in using IT systems. Benefits include discounts, health plans, and development opportunities.

Benefits

Health and well-being plans

A variety of online discounts

Wide range of learning opportunities

Qualifications

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse.
• Ability to handle occasional emergency situations.
• Skills in ensuring customer service excellence.

Responsibilities

• Serve as the first point of call for customer queries.
• Develop good relationships with customers and assist with life skills.
• Conduct health and safety responsibilities e.g. fire safety checks.

Skills

Experience with young people or vulnerable adults

Ability to use IT systems

Experience under challenging circumstances

Job description

A national not-for-profit organization in King's Lynn seeks a Bank Concierge for its Homelessness Scheme. The role requires strong customer service skills and the ability to work with vulnerable individuals. Key responsibilities include directing customer queries, maintaining security, and performing health and safety checks. Ideal candidates should have experience in challenging situations and be confident in using IT systems. Benefits include discounts, health plans, and development opportunities.