Front Office Supervisor — Luxury Hotel Leader

Starwood Hotels & Resorts; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury hotel brand in Manchester is seeking a Front Office Supervisor to lead the front office team and enhance the guest experience. The ideal candidate will have a background in hotel operations, strong leadership abilities, and excellent communication skills. This role requires a flexible schedule and a passion for customer service. Join a vibrant team that values nature and inclusivity while delivering stellar hospitality in a unique environment.

Benefits

Life Harmony: flexible working arrangements

Health and wellness programs

Team member recognition programs

Paid breaks for leaders

Career advancement opportunities

Discounts across properties worldwide

Cycle schemes

Qualifications

• Experience in a Front Office supervisory role, preferably in an upper upscale or luxury hotel environment.
• Strong leader with a proven track record in guest engagement and financial performance.
• Ability to accommodate a flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

• Supervise the front office team and ensure outstanding service for guests.
• Handle guest inquiries and complaints effectively.
• Train and mentor front office staff.

Skills

Hotel operations knowledge

Customer service orientation

Communication skills

Leadership skills

Job description

A luxury hotel brand in Manchester is seeking a Front Office Supervisor to lead the front office team and enhance the guest experience. The ideal candidate will have a background in hotel operations, strong leadership abilities, and excellent communication skills. This role requires a flexible schedule and a passion for customer service. Join a vibrant team that values nature and inclusivity while delivering stellar hospitality in a unique environment.