Front Office Receptionist

Shelley Capital Management Llp; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading investment management firm in the UK is seeking a warm and professional Front of House Receptionist. The role involves managing the reception area, providing a five-star client experience, and supporting administrative tasks. Ideal for those early in their career eager to learn in a professional environment. Skills in communication and organization are crucial for success in this role.

Benefits

Skill development opportunities

Bonus opportunities for exceptional performance

Qualifications

• Thrives in a front-of-house, client-facing role.
• Organized with excellent attention to detail.
• Basic IT skills and comfortable learning new systems.

Responsibilities

• Manage reception area and ensure it's tidy and organized.
• Provide a five-star meet-and-greet service for clients and visitors.
• Assist with administrative tasks such as filing and data entry.

Skills

Client-facing skills

Professional demeanor

Organizational skills

Excellent communication

Job description

Hours: Full-time, Monday to Friday, Office Based

Shelley Offices are looking for a warm, professional, and confident individual to join our team as our Front of House Receptionist. This role is central to creating an exceptional first impression for all clients and visitors, and perfect for someone early in their career who is eager to learn, enjoys meeting people and wants to grow their skills in a professional environment.

About the Role

You will be the first point of contact for clients and visitors, providing a warm welcome and making sure everyone has a great experience from the moment they arrive. You will be based in your own reception area, so being comfortable working independently is important. You will provide a five-star meet-and-greet experience, manage calls and enquiries, respond to client queries, and support with day-to-day needs, all while keeping the reception area and wider building running smoothly.

Key Responsibilities

Front of House & Client Experience

• Setting up the building each morning and closing it down at the end of the day.
• Provide a warm, friendly, and professional welcome to all clients, guests, and visitors.
• Manage the reception area, ensuring it is always tidy, organised, and professional.
• Act as the first point of contact for all client queries (in person, by phone, and by email), ensuring requests are dealt with promptly and professionally.
• Deliver a five-star meet-and-greet service, setting the tone for client and visitor experiences.
• Support with meeting room bookings and preparation, ensuring rooms are ready and presentable, and the client is being tended to.
• Assist with day-to-day client needs, going above and beyond to ensure a positive experience.

Administrative & Building Support

• Manage post, deliveries, and office supplies, ensuring smooth day-to-day operations.
• Assist with general administrative tasks such as filing, data entry, and updating spreadsheets.
• Ensure the building, reception, and client areas are maintained to a high standard throughout the day.
• Support Health & Safety requirements by keeping communal areas safe and secure.

Who We’re Looking For

The ideal candidate will be someone who:

• Thrives in a front-of-house, client-facing role.
• Is very happy working independently in their own reception area.
• Has a friendly, approachable, and professional manner.
• Is reliable and punctual.
• Is presentable always.
• Is organised with excellent attention to detail.
• Communicates confidently and clearly, both in writing and verbally.
• Is proactive, reliable, and comfortable managing reception and building routines every day.
• Brings a positive, can-do attitude and takes pride in creating a welcoming environment.
• Has basic IT skills and is comfortable learning new systems.

What We Offer

• A welcoming, professional work environment where you will be a key part of the client experience.
• The opportunity to develop your skills in administration and client service.
• A varied role where no two days are the same.
• Bonus opportunities for exceptional performance.

Seniority level

Entry level

Employment type

Full-time

Industries

Investment Management

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