Front Office Night Receptionist

Hyatt Hotels Corporation; City of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading global hotel chain in London is seeking a Night Host/ess. This role involves providing excellent guest relations, managing check-in/check-out processes, and coordinating with various departments. Ideal candidates should have strong communication skills and previous luxury hotel experience, while being comfortable with night shifts. Great benefits include complimentary hotel stays and learning opportunities.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays for family and friends

Free Meals on duty

Uniform provided and laundered

Headspace membership

50% discount on food and beverages

Continuous learning and development opportunities

Qualifications

• Previous experience in hotel front office within the luxury segment is preferred.
• Comfortable working the night shift.

Responsibilities

• Provide a warm welcome to all guests.
• Perform the check-in process efficiently.
• Handle the check-out process, including billing.
• Coordinate with housekeeping for room readiness.
• Liaise with other departments to meet guest needs.

Skills

Strong communication skills

Familiarity with hotel management software

Proficient computer skills

Job description

Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state‑of‑the‑art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.

Duties and responsibilities related to theNightHost/ess role

• Provide a warm welcome to all guests, ensuring they feel comfortable and attended to upon arrival.
• Perform the check‑in process efficiently, providing room keys and information about the hotel facilities.
• Handle the check‑out process, including billing, payments, and feedback collection.
• Coordinate with housekeeping to ensure rooms are ready for new arrivals.
• Liaise with other departments (housekeeping, maintenance, food and beverage) to meet guest needs and requests.

About you

Previous experience in hotel front office within the luxury segment is preferred. Strong communication skills and familiarity with hotel management software and proficient computer skills are ideal. You will be comfortable working the night shift.

Benefits of theNightHost/ess role include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free Meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

Next Steps

Apply today for this NightHost/ess role and start your journey with Hyatt Hotels!