Front Office Lead — Guest Experience & Team Coaching

Ennismore; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A premier hospitality group in London is seeking an Assistant Front Office Manager to support the Front Office Manager in running daily operations. This role requires a passion for hospitality and guest satisfaction, along with experience in team development. The Assistant Front Office Manager will lead a team providing exceptional service, coach staff, and assist with operational tasks. A friendly environment, flexible hours, and various perks await the right candidate.

Benefits

28 days holiday

Health cash plan

Discounts across the Ennismore family

Free meals during shift

Annual diversity events

Qualifications

• Passion for providing memorable guest experiences.
• Experience in hospitality role, ideally as a Duty Manager or Assistant Front Office Manager.
• Capability to develop and coach team members.

Responsibilities

• Assist in managing daily Front Office operations.
• Lead and assist the Front Office team in guest interactions.
• Support the Front Office Manager in tasks and during their absence.

Skills

Customer service experience

Team development

Experience with Opera or GDS

Adaptability

Job description

A premier hospitality group in London is seeking an Assistant Front Office Manager to support the Front Office Manager in running daily operations. This role requires a passion for hospitality and guest satisfaction, along with experience in team development. The Assistant Front Office Manager will lead a team providing exceptional service, coach staff, and assist with operational tasks. A friendly environment, flexible hours, and various perks await the right candidate.