Front of House Team Leader

Social Squirrel; England; On-site; GBP 24,000 - 30,000; Full time

Job summary

A vibrant hospitality venue is seeking an experienced Front of House Team Leader to lead their team at The Roundabout. The role focuses on delivering exceptional guest experiences while managing a welcoming environment. Key responsibilities include motivating team members, maintaining smooth operations, and ensuring guests feel valued. Applicants must be 18 years or older due to alcohol sales. This position offers various perks and opportunities for growth.

Benefits

25% off food and drink via Reward Card

Online discounts for Team Leaders

VIP entry to Pubs and Bars

Hotel discounts

Flexible working hours

Discounted gym memberships

Discounted dental insurance

Early access to earned wages

Award-winning development programs

Qualifications

• Must be 18 or over due to alcohol sales.
• Ability to motivate and encourage team members.
• Experience in a customer-facing role preferred.

Responsibilities

• Lead the Front of House team to deliver an outstanding guest experience.
• Work with management to maintain smooth operations.
• Create a welcoming environment for guests.

Skills

Team leadership

Customer service

Communication

Job description

Location - The Roundabout

Front of House Team Leader

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at The Roundabout.

Can you…

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

At Social Pub and Kitchen, we pride ourselves on being individually crafted and hero great experiences at any time of the day or night. We tailor to our diverse range of guests, and our teams create the perfect place to socialise with friends, whether that be for Bottomless Brunch, sport or to join us for a great night out. Each venue is different and has its own unique identity, and this is something we celebrate in our teams too. We need our team to engage confidently with our guests, have a passion for great beer, cocktails, and sport. If its live it’s on, and we are the place to watch it. A short distance away from Old Street station is The Roundabout Old Street. Our multitude of HD screens show every minute of all the best in sporting action, and with a premier menu of juicy burgers, pizzas and sharers, we're the favourite venue for meeting up and soaking in that match-day atmosphere.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• Corporate Discounted Rates at David Lloyd and PureGym
• Discounted Dental Insurance
• Stream – Early access to your earned wages
• Award winning development programmes

To be considered for the Front of House Team Leader position at The Roundabout you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact The Roundabout directly.