Front of House - Operations Support Coordinator- Manchester Location

St. James’s Place plc; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A financial services company is seeking a Front of House - Operations Support Coordinator in Manchester. This entry-level position involves being the first point of contact for visitors, managing inbound calls, and coordinating meeting bookings. Candidates should possess excellent communication skills, strong organizational abilities, and attention to detail. You will work on-site five days a week with a focus on delivering high-quality service. Competitive benefits include a bonus scheme and private medical insurance.

Benefits

Competitive parental leave

Private medical insurance

10% non-contributory pension

Qualifications

• Must be a fast learner with passion for providing excellent service.
• Experience in a front of house position preferred.
• Willingness to make decisions and manage workload.

Responsibilities

• Greet visitors and provide a professional service.
• Handle inbound calls and maintain voicemail functionality.
• Coordinate meeting room bookings and visitor access.
• Support events held in SJP buildings.

Skills

Excellent communication skills

Organizational skills

Attention to detail

IT capability in Microsoft Office

Job description

Front of House - Operations Support Coordinator- Manchester Location

Manchester, United Kingdom

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req3949

Posted on: 23/12/2025 – Application Deadline: 06/01/2026

Are you ready tochart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

At a glance:

Location: Manchester Office

Employment Type: 10 month Fixed-Term Contract

Seniority: Entry Level

The role:

To deliver a professional service, focusing on quality, service and relationships, you will be the first point of contact for all visitors to our SJP Head Office & responsible for the handling of inbound calls to SJP’s national switchboard, alongside the wider team.

Who we're looking for:

We are looking for an excellent communicator, a fast learner, with a passion for providing a first class service, you will be highly organised, have excellent attention to detail, with a methodical and logical approach to work.

What you'll be doing:

• Greet all Visitors, Clients and Partners, providing a professional and welcoming service, looking after visitors until their host arrives and prior to departure
• Provide a professional switchboard service, re-directing calls as appropriate, collecting accurate messages and management of the voicemail functionality
• Facilitate corporate meeting room bookings for employees and Partners,
• Ensure any facilities issues are raised in a timely manner and monitored accordingly
• Coordinate and handle the bookings of visitor parking and electric vehicle charging arrangements alongside granting access into car parks via intercom system
• Where applicable provide on the ground support for events held in our SJP buildings
• Build and maintain relationships with key stakeholders across the business to support building knowledge to assist the management team and the Partnership with day-to-day queries.
• Develop and review processes and ways of working to improve efficiency and adapt to business needs
• Strong IT capability in Microsoft Office: Word, Excel & PowerPoint
• Excellent written and verbal communication skills, appropriate to all levels.
• Willingness to make own decisions on prioritising workload and taking responsibility for own tasks
• Experience in a front of house position

Working Pattern:

• Due to the front of house nature of this role, we will require the successful person to be in location 5 days per week working either 8.30am to 4.30pm - 9am to 5pm or 9.30am to 5.30pm on a rota basis with the wider team.

What's in it for you?

We reward youfor the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:

• Competitive parental leave (26 weeks full pay)
• Private medical insurance (optional taxable benefit)
• 10% non-contributory pension (increasing with length of service)

Reasonable Adjustments

We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at [e-mail]
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career‑break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

What's next?

If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.