Front of House Manager

The Carnegie Club; Dornoch; On-site; GBP 60,000 - 80,000; Full time

Job summary

An exclusive private members’ club in Scotland is seeking a Front of House Manager to lead their service team with warmth and professionalism. The role involves orchestrating guest experiences, building lasting member relationships, and maintaining high operational standards. Candidates should possess a track record in hospitality management and exceptional leadership skills. The club offers various benefits including 33 days of annual leave, a wellness platform, and a supportive work environment.

Benefits

Share of gratuities

33 days annual leave

Auto enrolment pension scheme

Access to wellness platform

Free meals on shift

Qualifications

• Proven track record in senior hospitality management.
• Naturally inspiring trust, respect, and motivation.
• Visionary mindset bringing team unity.

Responsibilities

• Lead the Front of House team to deliver exceptional service.
• Build lasting relationships with members.
• Ensure an elegant and welcoming environment.

Skills

Exceptional people leadership

Strong emotional intelligence

Proficiency in hospitality systems

Calm under pressure

Job description

As the leader of the Front of House operation, the Front of House Manager leads with warmth, professionalism, and an instinctive understanding of what makes each member feel valued. You orchestrate the rhythm of the Front of House, shaping every first impression, every warm welcome, and every farewell.

This role goes beyond operations: it’s about creating a culture of excellence. You inspire your team to deliver experiences that feel effortless yet personal, setting the standard for refinement, authenticity, and belonging.

Inspire and Lead

• Lead, motivate, and empower the Front of House team to deliver exceptional, personalised, and intuitive service that embodies the Club’s spirit.
• Set a clear vision for service excellence, professionalism, and hospitality that reflects the Club’s values.
• Build a culture of accountability, confidence, and pride through consistent communication, coaching, and recognition.

Member Experience

• Champion the Club’s standards of discretion, warmth, and authenticity in every guest interaction.
• Build lasting relationships with members — understanding their preferences and anticipating needs to ensure every visit feels personal.
• Resolve challenges with diplomacy and empathy, turning feedback into opportunities to strengthen loyalty.

Operational Oversight

• Develop and champion a cohesive vision for Front of House that drives seamless cross-departmental collaboration and reflects the Club’s commitment to continuous evolution and improvement across the estate.
• Ensure the environment remains elegant, efficient, and welcoming at all times.
• Implement and refine processes that enhance consistency, service flow, and member satisfaction.

Who We Are Looking For

• Proven track record in senior hospitality or private members’ club management.
• Exceptional people leadership, naturally inspiring trust, respect, and motivation by leading by example with authority, integrity and a genuine care for people.
• Strong emotional intelligence, communication, and influencing skills, bringing clarity and energy to every interaction.
• A visionary mindset that brings the team along on the journey, uniting people behind a shared purpose and clear standards of excellence.
• Calm, confident, and solutions-oriented under pressure., balancing authority with approachability.
• Proficiency in hospitality systems (PMS, POS, reservations).
• Commitment to team wellbeing, balanced rotas, and inclusive leadership.

What We Offer You

• Share of gratuities
• 33 days annual leave pro-rata
• Auto enrolment pension scheme
• Family friendly support
• Life assurance
• Access to wellness platform providing support on nutrition, exercise, health, finances, legal support and more
• Access to staff benefit scheme which includes cycle to work and tech scheme, contribution towards eyecare and discounts on high street retailers
• Local staff transport service - details can be found here
• Meals on shift are provided free of charge

“At Skibo, we pride ourselves on creating a truly unique and exclusive experience, not only for our members, but for our people too. Our Front of House team embodies the core values of the club, building genuine connections and lasting relationships that help shape the Skibo experience and create our signature ‘Home from Home’ atmosphere. It’s dynamic, it’s fun, and it’s your chance to become part of something truly special at a destination like no other”

James Keith, Head of Operations

Gratuities

Gratuities (tips) that are passed directly to staff are paid to all employees on a pro‑rata basis regardless of their role.

Our Values

• Seamlessly ConnectedWe are joined up in how we operate and look after our colleagues, members, and guests.
• Go BeyondWe have a drive and energy to do things better.
• Make Their DayWe anticipate the needs of our colleagues and members to bring joy.
• Our PeopleUncommonly committed people with a passion to deliver and delight.
• Our EstateAppreciating our incredible environment in which to perform - both at Skibo and the wider Highlands.
• Personalised Magical MomentsCreating personalised moments tailored for each colleague, member, and guest.

How to Apply

Please send us your CV and a covering letter which responds to the below:

• Describe howyou’vemotivated and managed a team to deliver exceptional service, especially during busy or high‑pressure periods?
• What do you believe makes a great Front of House team, and how do you develop that culture?
• What excites you about working at The Carnegie Club and how do you see yourself contributing to its legacy?

Closing Date For Applications: December 27, 2025

Applications may close before the deadline, so please apply early to avoid disappointment.

We are committed to making our recruitment process as inclusive and welcoming as we can for everyone, no matter who you are or where you’re from. If there is anything at all we can do to help you feel comfortable and show off your best side during the process, please do let us know.

By applying for this position, you consent to the collection, use and disclosure of your personal data to Skibo Limited and all relevant third parties for the purpose of processing your application for this job position. You understand and acknowledge that your personal data will be processed in accordance with our Data Protection Policy.