Front of House Coordinator

Imperial London Hotels Limited; City of London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A family-run hotel group in Bloomsbury is searching for a Front Office Co‑ordinator. You will manage guest check-ins and reservations, ensuring exceptional service throughout the guest journey. The ideal candidate has at least 2 years of hotel experience, excellent communication skills, and a passion for hospitality. Competitive perks and a supportive team environment await the right applicant.

Benefits

28 days holiday, increasing with length of service

Access to training and apprenticeship programs

Discounted accommodation for friends and family

Complimentary uniform dry-cleaning

Employee Health Cash Plan

Employee Assistance Programme

Qualifications

• 2 years of experience in the hotel industry as a Front Office Supervisor or Reception Manager.
• Passion for creating memorable experiences for guests.
• Ability to build rapport with both internal teams and guests.

Responsibilities

• Manage and enter group bookings in the hotel system.
• Handle guest inquiries and requests via the switchboard.
• Send reservation confirmations and invoice copies.

Skills

Hospitality

Communication

Organization

Multi-tasking

Customer service

Microsoft Office

Tools

Opera Reservation System

Job description

We are part of the Imperial London Family of Hotels, a family‑run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team.

We are now recruiting a Front Office Co‑ordinator at our Royal National & City Sleeper Hotel. Nestled in the heart of London, Bloomsbury, our Royal National Hotel is one of the largest hotels in the UK with over 1600 guest rooms. Each day brings new challenges as we forge to create authentic London experiences and memorable stays within everyone’s reach.

Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from managing check‑in to check‑out. Working alongside the Front Office team, you will manage emails, phone calls, and reservations, process payments and refunds, and monitor credit card discrepancies.

Key Duties

• Manage and enter group bookings for the hotel and liaise closely with the Groups department ensuring all Groups information is inputted in the system and allocated accordingly.
• Manage booking requests and comments via Expedia, the company’s app and other sites.
• Deal efficiently and courteously with all guest enquiries or requests coming via the switchboard in a timely manner with appropriate follow‑up or escalation when necessary.
• Send reservation confirmations, and copies of invoices to the guests or clients.

What we would like from you

• Worked as a Front Office Supervisor/ Reception Manager with 2 years experience in the hotel industry.
• A Passion for hospitality, you are all about creating memorable experiences for others no matter what time of day.
• Personable and engaging, with the ability to build rapport easily, and with great communication skills with both internal departments and guests alike.
• A multi‑tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
• A positive can‑do attitude, you are calm under pressure, able to work both independently and as part of a team.
• A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).

What you will get in return

• 28 days holiday, increasing with length of service up to 33 days (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study scheme
• Access to Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning. Discounted dry‑cleaning on personal items.
• Access to an interest‑free Season Ticket Loan or Travelcard Loan
• Team member flat rate discount & 50% discount to friends and family at any of our hotels
• 50% discount at ILH’s nine food and beverage outlets
• Access to coffee and beverage discounts at Blooms Café - £1.50 per beverage
• Access to an employee funded Health Cash Plan
• Access to local Bloomsbury London discounts e.g. bowling and restaurant outlets
• Access to Early Pay - instantly access a portion of the pay you’ve already earned
• Access to shopping discounts across several high‑street brands and online retailers
• Access to salary sacrifice schemes e.g. nursery care, cycle to work & technology
• Access to mental health first aiders support & well‑being support
• Access to our Employee Assistance Programme by Hospitality Action

About Us

With a 185‑year legacy, our company combines the stability of a long‑standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.