Front of House Assistant

Halo Leisure; Merthyr Tydfil; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leisure centre in Merthyr Tydfil is seeking a friendly and approachable Front of House Assistant. You will be responsible for providing advice and guidance on activities and ensuring customers enjoy their visits. We're looking for someone who loves to help others and can resolve queries effectively. Experience in customer service is a plus, but we will provide training for the right candidate. Benefits include free use of facilities, discounts, and career progression opportunities.

Benefits

Free use of facilities

Family discounts

Training and development opportunities

25 days of annual leave plus bank holidays

Health cash plan

Enhanced maternity and paternity pay

Enhanced absence pay

Pension scheme contributions

Long service rewards

Cycle to work scheme

Qualifications

• Experience in a customer-facing role is preferred, but training is available.

Responsibilities

• Provide advice and guidance on leisure activities.
• Encourage customer participation in activities.
• Resolve customer problems and queries.

Skills

Customer service skills

Friendly demeanor

Problem-solving

Job description

Front of House Assistant

Reference: DEC20258608

Expiry date: 2026-01-23 15:45:00.000

Location: Merthyr Tydfil Leisure Centre

Salary: National Minimum Wage (Listing: £12.21 per hour)

As a Front of house, you are friendly, approachable and a great listener. You are caring and enjoy helping others to visit the centre and stay active.

As our next Front of House, you’ll be efficient and instrumental in providing advice and guidance on activities on offer. You’re not the type to be unapproachable, provide poor advice, or create problems for others. What’s important to you is encouraging customers to take part in leisure activities and ensure they return with a smile. You enjoy taking action and want to resolve customer problems and queries. You will be given a regular pattern of working hours and shifts and the opportunity to progress via one of our fabulous training opportunities.

The Key Requirements

Ideally you will have experience in a customer facing role, however we can provide training and qualifications for the right candidate.

The Benefits and Perks

• Free use of our facilities (including gym, swimming, soft play, tennis, golf and lots more!)
• Family discounts
• Training and Development and career progression opportunities
• 25 days of annual leave plus bank holidays
• Health Cash Plan
• Enhanced maternity and paternity pay
• Enhanced absence pay
• Additional employer contributions to your pension scheme
• Long service, Baby gifts and other reward schemes
• The chance to be nominated to receive one of our annual staff awards

Cycle to work scheme

The Next Step

Following your application you will receive an email outlining the next steps