Front Desk & Customer Support Coordinator — Military & Family Readiness

Ladgov Corporation; Brandon; On-site; GBP 28,000 - 35,000; Full time

Job summary

A competitive service organization is seeking a Military & Family Readiness Technician / Front Desk Administrator to provide essential customer support at RAF Lakenheath. You will handle incoming calls, greet customers, manage scheduling, and maintain essential records. The role requires excellent customer service skills, proficiency with office software, and the ability to assist clients with various inquiries. This is a full-time position, and prior experience in a customer-facing environment is preferred.

Qualifications

• Strong customer service and administrative support experience.
• Proficiency with office software, email systems, and data entry platforms.
• Ability to manage multiple tasks, calendars, and customer interactions accurately.
• Excellent verbal and written communication skills.
• Ability to work independently under contractor supervision.

Responsibilities

• Answer and route all incoming telephone calls during business hours.
• Respond to customer inquiries via phone, email, and online platforms.
• Provide accurate information, referrals, and directory assistance.
• Greet walk-in customers within five minutes of arrival.
• Schedule customer appointments, workshops, and classes.

Skills

Customer service experience

Administrative support experience

Proficiency with office software

Verbal communication skills

Written communication skills

Job description

A competitive service organization is seeking a Military & Family Readiness Technician / Front Desk Administrator to provide essential customer support at RAF Lakenheath. You will handle incoming calls, greet customers, manage scheduling, and maintain essential records. The role requires excellent customer service skills, proficiency with office software, and the ability to assist clients with various inquiries. This is a full-time position, and prior experience in a customer-facing environment is preferred.