Front Desk & Customer Communications Specialist

Holland & Barrett; Greater London, Tilbury; On-site; GBP 23,000 - 28,000; Full time

Job summary

A prominent transport service provider in Greater London is looking for a Receptions and Customer Communications Assistant. This role involves managing reception duties, answering customer inquiries, and providing administrative support. Ideal candidates will have excellent communication skills, proficiency in PC usage, and experience with customer service. The position requires a full-time commitment and offers opportunities for growth in a customer-oriented environment.

Qualifications

• Strong verbal and written communication skills are essential.
• Proficiency in PC usage and software, including MS Office.
• An organised approach and attention to detail are critical.
• Experience handling a high volume of customer inquiries.
• Ability to work full-time at the defined location.

Responsibilities

• Manage reception and provide a high class service experience.
• Answer incoming calls and ensure consistent customer service.
• Manage inbound and outbound postal logistics.
• Offer administrative support to various departments.
• Ensure compliance with health and safety regulations.

Skills

Excellent Communication Skills

PC Literacy

Organized and Detail-Oriented

Experience with Customer Communications

Full-Time Commitment

Adaptability and 'Hands On' Approach

Team Player

Autonomous Worker

Passion for Communication

Committed to Excellence

Tools

Zendesk

Social Media Platforms

Job description

A prominent transport service provider in Greater London is looking for a Receptions and Customer Communications Assistant. This role involves managing reception duties, answering customer inquiries, and providing administrative support. Ideal candidates will have excellent communication skills, proficiency in PC usage, and experience with customer service. The position requires a full-time commitment and offers opportunities for growth in a customer-oriented environment.