French-Speaking Partner Experience Team Lead

DELIVEROO; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading food delivery service is looking for a New Partner Experience Team Lead in Manchester. This hybrid role involves managing a team of French-speaking agents focused on onboarding new restaurants and maximizing order volumes. Candidates should have at least 2 years of management experience and be fluent in both French and English. The position offers a competitive salary and a range of benefits including health insurance, annual leave, and opportunities for professional development.

Benefits

Free Deliveroo Plus

Team lunches

25 days annual leave

Flexible benefits

On-site gym

Learning and development opportunities

Employee Resource Group events

Qualifications

• 2+ years management experience is required.
• Candidates must be native or fluent in both French and English.
• Experience in customer service or account management is desirable.
• Strong ability to work towards targets is essential.

Responsibilities

• Manage daily oversight of a team of New Partner Experience Agents.
• Coach the team to develop skills and set performance expectations.
• Work closely with other Team Leads to meet shared goals.
• Ensure new restaurant partners understand and use our systems.

Skills

Management experience

Fluent in French and English

Account management experience

Target-oriented attitude

Job description

A leading food delivery service is looking for a New Partner Experience Team Lead in Manchester. This hybrid role involves managing a team of French-speaking agents focused on onboarding new restaurants and maximizing order volumes. Candidates should have at least 2 years of management experience and be fluent in both French and English. The position offers a competitive salary and a range of benefits including health insurance, annual leave, and opportunities for professional development.