French-Speaking Customer Account Coordinator

Wolverine World Wide Inc.; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading footwear and apparel company in Greater London seeks a Customer Service Representative to enhance customer satisfaction through effective account management and order processing. Candidates must possess fluent French and a strong customer focus. Responsibilities include processing orders quickly and accurately on SAP, resolving customer queries, and building strong relationships with clients. This role is vital for improving service efficiency and ensuring a positive experience for customers.

Qualifications

• Strong ability to manage customer accounts effectively.
• Proven problem-solving skills and a proactive approach.
• Experience in processing customer orders accurately.

Responsibilities

• Exceed internal and external customer expectations.
• Process customer orders onto SAP within 24 hours.
• Maintain strong relationships with customers and follow up on account activity.

Skills

Fluent French

Customer focus

Account management

Effective communication

Tools

SAP

Job description

A leading footwear and apparel company in Greater London seeks a Customer Service Representative to enhance customer satisfaction through effective account management and order processing. Candidates must possess fluent French and a strong customer focus. Responsibilities include processing orders quickly and accurately on SAP, resolving customer queries, and building strong relationships with clients. This role is vital for improving service efficiency and ensuring a positive experience for customers.