Fraud Advisor - Travel Company (£13/hr)

ProPivotal; Oxford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A staffing firm is seeking a Fraud Advisor in Oxford to ensure customers receive accurate information and have a great experience. Responsibilities include validating advertisers and analyzing booking legitimacy. Candidates should have experience in fraud issues and strong communication skills. This role offers £13/hr and involves hybrid work with weekend shifts.

Qualifications

• At least 6 months experience dealing with fraud related issues.
• Strong phone skills and excellent written and verbal communication skills.
• Ability to work a hybrid schedule based in Oxford with one weekend shift every other weekend.

Responsibilities

• Assisting with validation checks of advertisers.
• Analyze information to assess booking legitimacy.
• Make telephone calls and handle emails for customer validation.
• Evaluate customer risk profiles.

Skills

Fraud experience

Customer service

Communication skills

Analytical skills

Job description

Fraud Advisor - Travel Company (£13/hr)

About this job:

• Work with our partner, a world‑leader in the travel planning industry
• Help make sure the customers are getting a great experience by ensuring accurate information on the website
• The pay for this role is £13/hr

Responsibilities Include:

• Assisting with validation checks of advertisers
• Analyze information and make conclusions in an efficient manner about the legitimacy of the supplier/booking
• Make telephone calls and handle emails to assist customers with any additional checks we may need to validate them
• Evaluate the risk that an existing customer would pose to the company

Required Qualifications:

• At least 6 months experience dealing with fraud related issues
• Previous customer service experience in an office or call center environment
• Strong phone skills and excellent written and verbal communications skills
• Ability to work a hybrid schedule based in Oxford with one weekend shift every other weekend

Preferred Qualifications:

• Experience in the travel, travel planning or hospitality industry

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