Fraud Advisor: Investigate & Support Customers

Firstsource Solutions Ltd; Tees Valley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a Fraud Advisor in the Tees Valley area. The role involves investigating suspected payment fraud, communicating with customers with empathy, and making fair decisions based on evidence. Ideal candidates should have experience in customer service and be detail-driven. This permanent, full-time position offers a salary of £12.33 per hour, with benefits such as 29 days’ annual leave and development opportunities.

Benefits

£750 for every successful referral

Access to Simply Health cashback plan

Training and development opportunities

29 days annual leave

Qualifications

• Experience in customer service or finance is ideal but not essential.
• Ability to gather information with empathy.
• Confident communicator who can stay calm under pressure.

Responsibilities

• Investigate suspected payment fraud and build clear timelines.
• Gather information from customers with empathy.
• Make evidence-based decisions in line with regulations.
• Work with banks to track and report fraud.
• Stay informed on latest fraud trends.

Skills

Customer service experience

Attention to detail

Effective communication

Calm under pressure

Empathy

Job description

A leading customer service provider is seeking a Fraud Advisor in the Tees Valley area. The role involves investigating suspected payment fraud, communicating with customers with empathy, and making fair decisions based on evidence. Ideal candidates should have experience in customer service and be detail-driven. This permanent, full-time position offers a salary of £12.33 per hour, with benefits such as 29 days’ annual leave and development opportunities.