Foreign Exchange Consultant - Romsey

Hays Travel Limited; Romsey; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading travel agency in the UK is looking for a Foreign Exchange Consultant. You will deliver exceptional customer service, manage currency stock, and achieve sales targets. This role offers competitive salary and unlimited bonus potential. We emphasize a work-life balance and provide various training programs, health care plans, and career progression opportunities. If you're passionate about travel, apply now!

Benefits

Range of training programmes

Strong recognition and promotion opportunities

Discounts on booking holidays

Uncapped earning potential

Health care plan

Eyecare vouchers

Shopping discounts

Loyal service awards

Recommend a friend scheme

Smile Rewards Mastercard

Qualifications

• You thrive on delivering exceptional customer service and building lasting relationships.
• You are passionate about the travel industry.
• You have a customer-focused approach to achieve sales targets.
• You’re organized in your tasks and time management.
• You’re confident in handling cash daily.

Responsibilities

• Ensure effective daily operation of the bureau for profitability.
• Achieve foreign exchange targets, including set KPIs.
• Use upselling skills for customer benefits from services.
• Increase business leads through social media promotions.
• Responsible for stock levels of foreign currency.
• Ensure bureau security and mitigate errors.
• Support colleagues with administrative duties.

Skills

Exceptional customer service

Passion for travel

Customer-focused approach

Organizational skills

Confidence in handling cash

Job description

If you’re passionate about travel, why not come and work at Travel Weekly’s Best Agency to Work For 2024?

Full-time

Competitive Salary & Unlimited Bonus Potential

At Hays Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. As the UK’s largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development.

Not only are we dream holiday makers, we are also passionate about living and breathing our SMILE values.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What makes for a successful Foreign Exchange Consultant?

• You thrive on delivering exceptional customer service and building lasting relationships.
• You are passionate about the travel industry.
• You have a customer-focused approach to work towards and achieve individual sales targets.
• You are organised in your tasks and your time.
• You’re confident in handling cash on a day-to-day basis.

So, what does a Foreign Exchange Consultant at Hays Travel do in a day?

• You will ensure the effective daily operation of the bureau with the goal of profitability.
• You’re driven to achieve foreign exchange targets, including set KPI’s.
• Your upselling skills will ensure a customer benefits from our foreign exchange services.
• Increase the exposure of bureau and developing new business leads by using social media to promote offers and generate customer engagement.
• You will be responsible for stock levels of foreign currency.
• You are responsible for the security of the bureau - minimising risk, mitigating errors and accurately reconciling cash.
• As a Foreign Exchange Consultant, your role is not limited to the trade of currency. You will play an active role in the operations of the branch and support your colleagues with administrative duties.
• You will take an active part in working with our award-winning Learning & Development team throughout your journey.

Why should you really work for Hays Travel?

There’s more to life than work, annual leave, and pensions. At Hays Travel we emphasise the value of having a work-life balance, we offer:

• A range of training programmes to help you progress personally and professionally
• Strong recognition and promotion opportunities
• Discounts on booking your own holidays
• Uncapped earning potential
• Health care plan
• Eyecare vouchers
• Shopping discounts
• Loyal service awards to celebrate important milestones
• Recommend a friend scheme
• Smile Rewards – A personalised Mastercard loaded with daily & monthly cash booking incentives
• A work environment that thrives on uplifting one another

We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity and passion. Sound like you? Apply now!

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

Data Security - You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.