Forecast & Demand Lead - Contact Centre Strategy

Iberdrola Energie Deutschland GmbH; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading energy company in the UK is seeking a Demand Manager responsible for liaising with the Operational Planning team and managing customer contact demand. Ideal candidates will have proven experience in forecasting, strong leadership, and analytical skills. The role offers a competitive salary starting at £44,695 plus a 10% bonus, along with extensive benefits, making it a great opportunity within a global organization committed to sustainability and diversity.

Benefits

36 days annual leave

Pension scheme

Share schemes

Technology vouchers

Electric vehicle schemes

Healthcare benefits

Life assurance

Employee discounts

Qualifications

• Proven competency in contact centre forecasting and demand.
• Ability to understand complex data quickly.
• Experience managing change initiatives across multiple sites.

Responsibilities

• Act as liaison between Operational Planning team and stakeholders.
• Drive initiatives to reduce customer demand and improve experience.
• Conduct impact analyses using statistical models.

Skills

Analytical skills

Leadership

Communication

Financial acumen

Change management

Job description

A leading energy company in the UK is seeking a Demand Manager responsible for liaising with the Operational Planning team and managing customer contact demand. Ideal candidates will have proven experience in forecasting, strong leadership, and analytical skills. The role offers a competitive salary starting at £44,695 plus a 10% bonus, along with extensive benefits, making it a great opportunity within a global organization committed to sustainability and diversity.