Food & Beverage Team Member x 2 12.25 per hour

National Trust Group; Winchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A charitable organization is seeking a Food and Beverage Team Member at Winchester City Mill. This role requires no prior experience, focusing on front-of-house duties and delivering exceptional customer service. The position operates under a zero-hour contract with flexible shifts from Thursday to Sunday. Benefits include a substantial pension scheme, discounts, and opportunities for training and development. Ideal candidates are enthusiastic gamers who enjoy working both in a team and on their own.

Benefits

Pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Gym membership discounts

Holiday allowance up to 32 days

Qualifications

• No prior experience needed; just a positive attitude
• Happy to work in a team or independently
• Good communication skills to engage with visitors

Responsibilities

• Welcome and assist café visitors
• Maintain food and drink standards
• Help the kitchen team when necessary

Skills

Teamwork

Customer service

Adaptability

Attention to detail

Enthusiasm and willingness to learn

Job description

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us.

We’re looking for a Food and Beverage Team Member. In this role, you’d be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out.

Contract type: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

Hours/Working pattern: Winchester City Mill is open Thursday to Sunday. Shifts are 9.00 am to 16.30 but different start and finish times may be required as necessary.

Salary: £12.25 per hour

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package below to see what benefits we offer you.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

As a Team Member, your main focus will be front of house, dealing directly with people. You’ll welcome and look after everyone who comes to the café. With your love of working with people, your ‘can‑do’ attitude and your desire to provide an outstanding service, you’ll be making sure everyone has an enjoyable time. This is a lively business that’s constantly on the go, so teamwork and adaptability are crucial.

You’ll be keen to understand what people want, to help them and to make recommendations. You’ll always keep the standards of food and drink preparation and presentation high. Using your excellent eye for detail, you’ll make sure all displays and signs are accurate and looking good. At times, you may need to help the kitchen team with preparing food.

We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

You can view the full role profile for this role in the attached document. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

No experience is needed, but we’d love to hear from you if you’re:

• Happy to work in a team or on your own initiative.
• A people person, who cares about giving great service.
• Enthusiastic and willing to learn.

National Trust place

Winchester City Mill, Bridge Street, Winchester, SO23 9BH

Documents

Food & Beverage Team Member - Career Level A1.pdf

Requirements

Compliance. Eligibility to Work in the UK

Additional information

Closing Date: 25th January 2026

To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.

If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at [e-mail]

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at [e-mail] and we'll support you as best as we can. For examples of how, please see our supporting you page.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions about your suitability for this vacancy, please contact the people service centre.

Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.