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Food & Beverage Supervisor
The Lensbury, Broom Rd, Teddington, Middlesex, TW11 9NU
About us
Part of London + Regional Hotels, The Lensbury Resort is located on the banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155‑bedroom hotel, meeting and events space, restaurant and bar, spa and 25 acres of gardens and grounds.
The Role
As a Food & Beverage Supervisor, you will play a pivotal role in ensuring the smooth operation of our F&B outlets; maintaining high standards of quality, and maximising guest satisfaction.
Key Responsibilities
- Supervise and coordinate the day‑to‑day operations across all our F&B outlets.
- Provide leadership and guidance to the F&B team, ensuring they are motivated, trained, and equipped to deliver outstanding service.
- Oversee the setup and preparation of dining areas, ensuring they are clean, organised, and properly stocked with supplies.
- Monitor service standards to ensure efficient and attentive service delivery, addressing any issues or concerns promptly.
- Assist in the development and implementation of menus, promotions, and special events to drive revenue and enhance the guest experience.
- Maintain inventory levels and control costs by minimising waste and implementing effective stock rotation procedures.
- Ensure compliance with health and safety regulations, food hygiene standards, and licensing laws at all times.
- Handle guest enquiries, complaints and feedback in a professional and courteous manner, striving to resolve issues to the guest's satisfaction.
- Collaborate with other departments, such as Kitchen, Housekeeping, Membership and Front Office, to ensure seamless coordination and communication.
- Conduct regular inspections and audits to maintain cleanliness, hygiene, and presentation standards in all F&B areas.
- Ensure team members are working flexibly to meet business requirements, across all F&B areas, moving between outlets to cover business peaks or breaks.
- Assist in the recruitment, training, and performance management of food and beverage staff, conducting regular evaluations and providing constructive feedback.
What We’re Looking For
- Previous experience in a similar role within the hospitality industry, preferably in a Hotel or Members’ Club setting.
- Proven leadership abilities with excellent communication, interpersonal, and organisational skills.
- Strong knowledge of F&B operations, including service skills and cost control.
- Ability to work effectively under pressure, multitask, and prioritise tasks in a fast‑paced environment.
- Attention to detail and a commitment to delivering exceptional guest service.
- Flexibility to work evenings, weekends, and public holidays as required.
- Personal licence holder (preferred but not essential).
Benefits
- Free meals whilst on duty
- Staff discounts at The Lensbury and across the L+R portfolio
- Use of some leisure facilities, including gym & swimming pool (after successful 30‑day review)
- EAP with 24/7 helpline for you and your family
- Online benefits portal with Hospitality Rewards, offering lots of discounts across major brands
- Fully funded Apprenticeship opportunities
- Excellent training and development opportunities
- Staff awards and social events throughout the year
- Cycle to work scheme
- Free parking
- Refer a Friend programme
- Paid annual leave of 28 days including public holidays
Job Details
- Job Ref: TLH1347
- Branch: The Lensbury
- Location: Teddington
- Salary/Benefits: £28,325 per annum plus Tronc and excellent discounts across L&R Group
- Contract type: Permanent
- Hours: Full Time, 40 per week
- Date posted: 11/12/2025
- Closing date: 24/01/2026