Food & Beverage Assistant

English Heritage Ltd; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A charitable organization for heritage seeks a Food and Beverage Assistant for Eltham Palace. The part-time role requires exceptional customer service skills and a team-oriented attitude. You will assist in food preparation and serve customers in a vibrant setting. Enjoy perks like a competitive salary, career progression in the heritage sector, and access to events. Join a diverse team dedicated to opening up heritage for everyone.

Benefits

Salary of £13.01 per hour

Opportunities for career progression

Free access to English Heritage sites

25% discount in shops and cafes

Enhanced parental leave

25 days' holiday plus Bank Holidays

Matched pension contributions up to 10%

Qualifications

• Experience working in a food and beverage role is beneficial but not required.
• Understanding of food safety and allergens is a plus.
• Passion for customer interaction and teamwork.

Responsibilities

• Assist with food preparation and serving.
• Take and prepare food and drink orders.
• Maintain cleanliness and hygiene standards.
• Provide exceptional customer service.

Skills

Customer service

Teamwork

Enthusiasm

Job description

Title Food & Beverage Assistant Location Eltham Palace, Court Yard, Eltham, London, SE9 5QE Salary £13.01 per hour/ 6 hours pw April to October, zero hours pw November to March/ permanent Job type Permanent Ref 16318

Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Food and Beverage Assistant to join us at Eltham Palace.

No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver great quality through our food and unique settings.

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

This is a part-time role working a minimum of 6 hours per week from April to October, and then switching to a zero-hour contract from November to March. There is also the potential to overtime during our busy times such as school holidays, bank holiday and site lead events.

As a Food and Beverage Assistant, you will help to prepare food and drinks from the best of regional and local produce at Eltham Palace working as part of a team to support the day‑to‑day operations. Duties may vary depending on the day, but you can expect to be:

• Taking and preparing food and drink orders
• Assisting with food preparation in our kitchen
• Providing exceptional customer service
• Ensuring a perfect standard of cleanliness and hygiene throughout

About You

• Understand what makes excellent customer service and enjoy delivering this to our customers
• Be able to engage in a positive way with people from all backgrounds
• Enjoy working as a team

Experience of working in a food and beverage role and an awareness of food safety and allergens would help but it isn't essential as full training will be provided. For us, it's more important that you have bags of enthusiasm and a willingness to get involved.

The Benefits

• Salary of £13.01 per hour
• The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management
• Opportunities to go to some of our great live music or history events
• Free access to all English Heritage sites for you and up to six friends/family members
• 25% discount in our shops and cafes
• Enhanced maternity/paternity/shared parental leave
• 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
• Options to buy additional leave
• Matched pension contributions up to 10%

To find out more about us and what we do, please register via one of the links below join us at one of our webinars.

Friday 23rd January 2026 11.30am-12.30pm

https://events.teams.microsoft.com/event/3ac4acf3-1db2-40d8-a81b-5c178615e5e6@30116e44-4d79-44c0-a8c1-ebc0707da3c9

Wednesday 4th February 2026 6-7pm

https://events.teams.microsoft.com/event/ea661ca0-f117-46dd-8c83-af63e055008a@30116e44-4d79-44c0-a8c1-ebc0707da3c9

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Tina Brewster, Food and Beverage Manager, on [e-mail]. No agencies please.

You can also find out about what we do: https://www.english-heritage.org.uk/about/ and meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

You will need to refer to the following documents when completing your application.