Food and Beverage Team Member

Ehg Careers; Bristol; On-site; GBP 22,000 - 26,000; Full time

Job summary

A prominent hotel chain is seeking a Food & Beverage Team Member for its location in Bristol. The ideal candidate will have previous hospitality experience and a passion for creating memorable dining experiences. Responsibilities include welcoming guests, serving food and beverages, and ensuring exceptional customer service. This position offers a dynamic work environment with excellent training and benefits, including discounts at hotels and employee wellness programs.

Benefits

Discounted Hotel Rooms

Health Plan

Life Insurance

Complimentary Meals on duty

Excellent Training & Development

Qualifications

• Previous experience in a hotel or restaurant role preferred.
• Basic understanding of food safety is essential.
• Must possess excellent communication skills.

Responsibilities

• Welcome guests and set the tone for their experience.
• Prepare and serve meals and drinks to high standards.
• Handle payment transactions according to company guidelines.

Skills

Customer Service

Food Safety

Teamwork

Communication

Organizational Skills

Job description

Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and EasyHotel, located across the UK, Europe and the Caribbean.

An excellent opportunity has arisen for a Food & Beverage Team Member at our Holiday Inn in Bristol City centre. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.

Creating great Food & Beverage memories can come from many places, the sights, sounds, smells and more importantly our service. As a Food & Beverage Team Member you'll welcome our guests, recommend food & drink options and help keep service on track and up to standard. By tailoring each of our guests' experiences to their unique tastes, you'll help create memories that are as delightful as our dishes.

Benefits

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
• Employee Assistance and Welfare Program
• Health Plan
• Life Insurance
• Cashback and discounts on the leading high street retailers
• Complimentary Meals on duty
• Employee of the Month and Employee of the Year celebrations
• Recommend a friend scheme
• Excellent Training & Development

Key Responsibilities and Duties

• Create a warm welcome to everyone and set the tone for each of our guests' experience.
• Present each meal that is a feast for the eyes and a treat for the taste buds. With your own signature flare, you'll be turning our high standards into memorable meals for each one of our guests, whether this be in our Restaurant, Bar, Room Service or Meetings & Events.
• Prepare and serve drinks to our high standards, whilst taking into consideration each guest requirement
• Ensure that our guests receive great service as part of our conference and events function, either by our food service or room set up
• Deal with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
• Clear down and set up our facilities as required.

Qualifications

• Ideally previous hotel experience as a Food & Beverage Team Member or other similar roles/restaurant background.
• A basic understanding of food safety.
• Experience in offering exceptional customer service.
• Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members
• Excellent communication skills in all aspects; good organisational skills with an eye for detail;
• Willing to work a flexible schedule including evenings, weekends and bank holidays;

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.