Food and Beverage Attendant

Metropolitan Casinos; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A premier gaming organization in Greater London seeks a dedicated F&B Attendant. This role involves organizing tasks before service, supporting smooth operations during busy times, and delivering exceptional service to guests. Candidates must exhibit a positive attitude, excellent communication skills, and flexibility to work nights and weekends. Experience in customer service is highly valued. If you thrive in a dynamic, high-energy environment, this is the role for you.

Benefits

Hourly wage + Service charge

50% off food and beverages

Company Sick Pay

Company Pension

Life Assurance

Financial advice services

Season Ticket Loans

Cycle to work scheme

Qualifications

• Ability to work efficiently during busy periods.
• Positive attitude and professional demeanor.
• Excellent communication skills.

Responsibilities

• Organize and carry out mise-en-place duties.
• Support team for smooth service during busy times.
• Deliver food and drinks promptly.
• Engage comfortably with guests.

Skills

Customer service

Flexibility

Mise-en-place

Point-of-sale operation

Job description

Who We Are

At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

• Hourly wage + Service charge + Salary enhancement from midnight + Paid overtime
• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Cycle to work scheme

What We Are Looking For

As aF&B Attendantat Metropolitan Gaming, you will set the scene for exceptional experiences and are an invaluable part of our Food and Beverage Team.F&B Attendant'sare flexible to our customers' needs and go above and beyond to make anything possible.

Main Responsibilities

• Organise and carry out all mise-en-place duties prior to and after service to the required standards.
• Support the team to ensureefficient and smooth serviceduring busy periods
• Master the point-of-sale system for swift and precise order placement.
• Deliver food and drinks promptly and with expert knowledge, maintaining the highest standards
• Engage with and interact comfortably with guests and build a working rapport in service to ensure a smooth and elegant service experience

Service Behaviours

Our F&B Attendants are expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note: You must be aged 18 or above and have the right to work in the UK

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.

F&B Attendantswill spend a large portion of their shift on their feet working directly with the public.