FOH Team Leader

Metropolitan Pub Company; City of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading pub chain in London is seeking a FOH Team Leader to ensure high standards of service and a positive customer experience. You'll organize a busy team and maintain legal and clean operations at the bar. Ideal candidates will possess excellent attention to detail and a positive, adaptable attitude. This role offers opportunities for career development and generous employee discounts.

Benefits

33% discount for team members

50% discount at Greene King Inns

Free employee assistance program

Career training and development

Wagestream access to wages before payday

Retail discounts

Qualifications

• Great eye for detail, ensuring every pint is poured to perfection.
• Role model for the team on providing excellent customer service.
• Ability to think on your feet and adapt to challenges during busy shifts.
• Positive attitude and strong team player.

Responsibilities

• Provide customers with a memorable experience every visit.
• Deputise for management, resolving issues during their absence.
• Organise and coordinate the team during busy shifts.
• Ensure the bar is safe, legal, and clean, addressing issues promptly.

Skills

Attention to detail

Customer service

Problem-solving

Team collaboration

Adaptability

Job description

Job Overview

Join to apply for the FOH Team Leader role at Metropolitan Pub Company

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Company Description

Join us at Metro Pubs, where our pubs are at the heart of city life, striving to provide a home away from home for both locals and visitors to the capital alike. All of our pubs are individual and unbranded, each embodying its own personality and character. We’re the place to laugh with friends, to spend quality time with family, and to enjoy all that is great about a community pub – the food, the drink, the service and the atmosphere.

Benefits

We’re all about rewarding our team’s work, that’s why…

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Qualifications

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can‑do attitude and be a real team player.