FM Helpdesk Coordinator — Hybrid & Customer Excellence

Johnson Controls, Inc.; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company is seeking a Facilities Management Helpdesk Coordinator in Manchester. The role involves managing FM enquiries via multiple channels, resolving customer complaints, and ensuring service quality. Strong communication, multitasking, and experience in B2B customer service are essential. This position offers competitive salary, 25 days leave, hybrid working after 6 months, and career development opportunities.

Benefits

Competitive salary

25 days annual leave

Pension plan

Employee assistance program

Career development opportunities

Free onsite parking

Exclusive discounts

Qualifications

• Strong communication skills are essential for customer interactions.
• Ability to manage time and prioritize tasks effectively is crucial.
• Experience in a fast-paced B2B environment is preferred.

Responsibilities

• Manage and respond to FM enquiries via phone, email, and digital channels.
• Resolve complaints and feedback at first contact or escalate.
• Monitor KPIs, SLAs, and quality standards to enhance customer satisfaction.

Skills

Clear communication skills

Time management

Multitasking

B2B customer service experience

Collaborative mindset

Solution-oriented approach

Familiarity with FM operations

Job description

A leading facilities management company is seeking a Facilities Management Helpdesk Coordinator in Manchester. The role involves managing FM enquiries via multiple channels, resolving customer complaints, and ensuring service quality. Strong communication, multitasking, and experience in B2B customer service are essential. This position offers competitive salary, 25 days leave, hybrid working after 6 months, and career development opportunities.