Floor Trainer

BOXPARK; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading restaurant chain in Edinburgh is seeking a Floor Trainer to oversee and motivate the restaurant floor team. This role involves ensuring exceptional service, training junior staff, and creating a welcoming environment for guests. The ideal candidate will have a strong presence, excellent communication skills, and a passion for hospitality. In addition to a competitive hourly wage of £12.30 plus tronc, the company offers benefits like a 50% brand discount and enhanced parental leave.

Benefits

50% brand discount on food and drink

Free meals during breaks

Enhanced maternity and paternity pay

Employee assistance programme

Qualifications

• Experience as a trainer or in a supervisory role in hospitality.
• Good level of English required.
• Ability to motivate and develop team members.

Responsibilities

• Supervise and motivate the floor team.
• Coach and develop staff behavior and performance.
• Welcome guests and enhance their dining experience.

Skills

Strong communication

Team player

Ability to work under pressure

Passionate about guest service

Job description

Benefits of being a Floor Trainer at Fazenda:

• Christmas Day and New Year’s Day closures to guarantee time off with your loved ones
• 50% brand discount on both food and drink
• Free meals during breaks
• Complimentary meal for two to celebrate your work anniversary
• Enhanced maternity and paternity pay
• Employee assistance programme
• A supportive and inclusive leadership team
• Opportunities to develop and progress

We are looking for an experienced, personable, passionate, and inspiring Floor Trainer to join our team. The Floor Trainer is a leader amongst the floor team and a crucial bridge between team members and senior management. You will be ensuring the smooth running of the restaurant, and lead the team to consistently deliver the highest levels of exceptional guest service. You will also be responsible for carrying out opening and closing tasks, training and developing team members and being a role model to junior members of the team. થશે A good level of English is required for this role.

The advertised wage is inclusive of a basic wage of £12.30 per hour, plus anticipated tronc of £7.39 per hour.

We believe it is our people that make the difference and help us stand out as being the best. If you are passionate, warm and genuine, we want to hear from you. You will need to be a strong communicator, a team player, have the willingness to learn, show great initiative and share our values of providing the highest quality of service and products to all our guests.

About the role of Floor Trainer

As a Floor Trainer you will be responsible for being a role model to our junior team members, welcoming guests and overseeing a section of our restaurant in a fast-paced environment. This is a challenging, yet rewarding role, which involves interacting with every single guest, helping to ensure that each person who crosses our door has a truly unique experience with us.

You’ll need to have a strong presence and warm, personable character with the ability to work well under pressure.

Duties will include:

1. Supervising, motivating, coaching and helping to develop the floor team so they work in an efficient and collaborative manner, highlighting any concerns and issues regarding performance and behaviour to Senior Managers.
2. Adapting language and service style to suit the guest, whilst always presenting yourself as professional, friendly and polite.
3. A strong knowledge of who we are and what we serve to be able to communicate this effectively to our guests and make recommendations based on our guests preferences.

About Fazenda

At Fazenda, we are proud to offer an authentic Churrasco Experience, from the Pampas of Southern Brazil to the UK. Offering continuous table-side service of the finest grilled meats, our mission is to elevate rodizio dining to unparalleled heightsHz.

A place where provenance, quality and tradition meets modern sophistication, we pride ourselves on excellence in delivery through exceptional service and a highly knowledgeable team.

Southern Wind Group Ltd is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.

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