Floor Manager (Coach): Lead Team & Elevate Service

Nike; York and North Yorkshire; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading sports and fashion company is seeking a Floor Manager (Coach) to join the team in York and North Yorkshire. This role includes delivering exceptional consumer service, coaching team members, and ensuring compliance with brand standards. The ideal candidate will possess four years of customer service and retail experience, with at least one year in a Floor Manager role. A supportive work environment that values Diversity, Equity & Inclusion and competitive compensation are offered, including a quarterly performance-based bonus and generous employee discounts.

Benefits

Competitive compensation

Quarterly performance-based bonus

Generous employee discounts

Qualifications

• Four years customer service and/or retail experience, at least one in a Floor Manager function.
• Ability to coach and develop a strong team.
• Effective communicator and innovative leader.

Responsibilities

• Deliver exceptional consumer service and ensure a premium brand experience.
• Coordinate and motivate employees maintaining an excellent work atmosphere.
• Support management of daily business to achieve sales targets.

Skills

Customer service skills

Coaching and team development

Effective communication

Job description

A leading sports and fashion company is seeking a Floor Manager (Coach) to join the team in York and North Yorkshire. This role includes delivering exceptional consumer service, coaching team members, and ensuring compliance with brand standards. The ideal candidate will possess four years of customer service and retail experience, with at least one year in a Floor Manager role. A supportive work environment that values Diversity, Equity & Inclusion and competitive compensation are offered, including a quarterly performance-based bonus and generous employee discounts.