Fleet Support Specialist – Minimize Downtime & Care

Seven Lincs Limited; Ipswich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic fleet management company based in Ipswich is seeking a Fleet Support Advisor to join their Operations team. The ideal candidate will demonstrate excellent telephone manner and customer care skills, with the ability to work in a fast-paced environment. Responsibilities include handling vehicle breakdowns and inquiries, managing live VOR and breakdown boards, and maintaining supplier relationships. With competitive benefits such as 20 days of holiday and a vibrant company culture, this position offers a unique opportunity for growth and development.

Benefits

20 days holiday increasing to 25

Life assurance from day one

Birthday off after probation

Free employee assistance program

Qualifications

• Ability to work in a fast-paced environment.
• Willingness to take ownership of tasks and complete them to a high standard.
• Ability to build relationships with colleagues, customers, and suppliers.

Responsibilities

• Take ownership of assigned tasks.
• Handle vehicle breakdowns and customer inquiries via phone and email.
• Manage the live VOR and breakdown boards.
• Book customers for manufacturer recalls promptly.
• Maintain relationships with customers and suppliers.

Skills

Excellent telephone manner

Customer care skills

Basic IT operating systems

Attention to detail

Team player capabilities

Job description

A dynamic fleet management company based in Ipswich is seeking a Fleet Support Advisor to join their Operations team. The ideal candidate will demonstrate excellent telephone manner and customer care skills, with the ability to work in a fast-paced environment. Responsibilities include handling vehicle breakdowns and inquiries, managing live VOR and breakdown boards, and maintaining supplier relationships. With competitive benefits such as 20 days of holiday and a vibrant company culture, this position offers a unique opportunity for growth and development.